Wallplugs, no way to insert a plug

[akatar 207]

@m.roszak or someone else.

i have a couple of plugs (1.02) and no matter what i do, there is no way i can insert a plug

is this a known problem? can i do something about it?

[SmartHomeEddy 818]

The ultimate wireless version ?

[Flash 100]

4 hours ago, akatar said:

there is no way i can insert a plug

 

Is this caused by the child protection??

 

[akatar 207]

@Flash Yes, with a screwdriver i can force it to open but no way with a plug

[Flash 100]

@akatar,

Know the problem, Have 2 older plugs with the same problem.

I could disassemble them and took out the child protector. No little kids in my house anymore, and they are on a place where a plug is always connected.

The recent WallPlugs a purchased didn't have this problem anymore.

[hater 43]

14 hours ago, akatar said:

@m.roszak or someone else.

i have a couple of plugs (1.02) and no matter what i do, there is no way i can insert a plug

is this a known problem? can i do something about it?

ha ha ha the same here.

3 old fibaro plugs - all plugs doesn`t works on insert.

only like rapist-killer you should push down and inseeeeeert YEAH ? 

[m.roszak 478]

The best way is not to use force, some older models may have a problem after some time with this protection.

Gently push the plug into the socket and maybe rattle it a bit.
If those are still on guarantee RMA may be an option.

[hater 43]

2 hours ago, m.roszak said:

Gently push the plug into the socket and maybe rattle it a bit.

love me tender love me sweet

2 hours ago, m.roszak said:

RMA may be an option.

all 3 plugs with ~3y old  RMA? ORLY?!

[akatar 207]

6 hours ago, m.roszak said:

The best way is not to use force, some older models may have a problem after some time with this protection.

Gently push the plug into the socket and maybe rattle it a bit.
If those are still on guarantee RMA may be an option.

If it is a known problem you should start a replacement procedure, so all effected plugs are being replaced!

[m.roszak 478]

Sorry but every piece of our equipment is in guarantee - if something is wrong with it user can always RMA.
If 3,4 or 6 years lasted and some of the mechanical parts wore in time (this is a mechanical part!) why do you expect that we will now get every piece and replace it?

 

 

[hater 43]

1 hour ago, m.roszak said:

why do you expect that we will now get every piece and replace it?

no. we are do not expect  

thank you for your clarification. 

[akatar 207]

7 hours ago, m.roszak said:

Sorry but every piece of our equipment is in guarantee - if something is wrong with it user can always RMA.
If 3,4 or 6 years lasted and some of the mechanical parts wore in time (this is a mechanical part!) why do you expect that we will now get every piece and replace it?

 

 

I hate it to repeat myself but:

22 hours ago, akatar said:

If it is a known problem you should start a replacement procedure, so all effected plugs are being replaced!

 

Because if the problem occurs from a certain batch then it's a known problem, that should be solved

just like there is a batch of walli's with problems

 

And ofcourse i do not expect anything from fibaro, that would be foolish

[m.roszak 478]

I have never said that this is a problem with certain batch - misunderstanding I think.
I have some of them myself and in 1 or 2 really old ones (zw300) protection works "too good" - those pieces are 5-6 years old.

[akatar 207]

These are zwave gen5 plugs, and i don't have a receipt

[m.roszak 478]

I think the best course of action is to contact support and ask for service, maybe it won't be fully free of charge but something should be possible.

[akatar 207]

How can i see how old the plug are? i bought lot's of plugs at different webshops, last buy was 3 days ago

I don't want to sent them to a webshop i did not bought them

[m.roszak 478]

Gen5 devices have their unique serial numbers - we will be able to check how old they are and from what batch.