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The damn thing keeps disconecting ;/


ppeterr
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I've been putting a multi sensor into use for weeks now. Can't seem to get that thing stable. As simple as it should be, it doesn't work.

One time it stays connected for a week, the next time the connection is gone a day later. Just a little while and I'll swing that nice ball over the hedge :P But maybe I'm doing something wrong, and do you have a good tip? I have set the wake-up time to 4000s, only set parameters 40 and 42 different. The rest is standard.

 

 

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  • 2 minutes ago, akatar said:

    @ppeterr

    http://192.168.1.36/api/service/logsDump

     

     

    Thanks that works, got some dump file now. This is after the zwave service restart.

    I'll get one next time also when it is disconnected.

     

    thanks guys.

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  • Thats funny, 4 days later - again the same problem.

     

    Made the logs, before i did the trick to reconnect. So, now i have logs before, and after.

     

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    4 hours ago, ppeterr said:

    There is a pattern :)   4 days later. Again disconnect.

    Stable is ok.

    [trollface]

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  • 27 minutes ago, akatar said:

    Did you sent the logs to fibaro support?

     

    This is not urgent :) 

     

    Or at least, not for now. And i think Mr Roszak is on it also...

     

    So, if they need the logs, i will provide. 

     

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  • Oehhhh, what should i do......

     

    I updated to 5.092.19. Amd that went smooth.

    But now there is another....

     

     

    Oehh....this might be good :)

     

     

     

     

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  • Yesterday i did the 5.092.19 update. So far so good.

    Today, the connection with the sensor was lost, and the zwave -> smart start -> firmware upgrade tabs, crashed.

    Or, i think it crashed the whole zwave 3 service/protocol. After a reboot it all worked again.

     

    Then,  i performed the device update for the sensor, from 3.3 to 3.4

    This went oke..or at least, the version number stays on 3.3 after a succesfull update.

     

    @m.roszak

     

    I'm not sure now if the update went through. The option to update is gone. And the version is still 3.3

     

     

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    10 minutes ago, ppeterr said:

    Yesterday i did the 5.092.19 update. So far so good.

    Today, the connection with the sensor was lost, and the zwave -> smart start -> firmware upgrade tabs, crashed.

    Or, i think it crashed the whole zwave 3 service/protocol. After a reboot it all worked again.

     

    Then,  i performed the device update for the sensor, from 3.3 to 3.4

    This went oke..or at least, the version number stays on 3.3 after a succesfull update.

     

    @m.roszak

     

    I'm not sure now if the update went through. The option to update is gone. And the version is still 3.3

     

     


    try soft reconfigure or reconfigure and check the version again 

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    There is a notification in panel that device need to be reconfigured after successful update :)

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  • On 12/24/2021 at 6:25 AM, ppeterr said:

    Thanks guys, that worked :)

     

    Well.......one day later..disconnected

     

    - zwave protocol error

    - 502 gateway error


    And it's reconnected.

     

    I must be doiing something wrong :) I dont see any other user having this problem

    having  the zwave engine crash on their system. Or am i wrong ?

     

     

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  • Posted (edited)

    I have submitted a case to the support department. With some logs.

     

    Edited by ppeterr
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  • @m.roszak

     

    Something seems to have changed, for now it looks good.

     

    Not sure why, not sure how. But the damn thing keeps connected :)

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    We have changes some things in backend for ZW3.0 in 5.100 - maybe that is why.
    As we did not reproduce this one it is a mystery :)

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    12 hours ago, m.roszak said:

    We have changes some things in backend for ZW3.0 in 5.100

     

    hijacking topic a bit, but indeed that helped in my case with 3rd part sensor (700 series based) disconnecting all the time, on HC3 with zw3. Since 5.100 no issues since 7 days.

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