Target / actual temperature illogical

[Guest kallecux]

Hi!
I use a HC3 with version 5.100 and HeatController with version 4.9.

Some of the controllers are running fine, however one controller is not working properly.

I have already changed the target temperature manually, with a slight reconfiguration. Without success.

Especially now that energy prices are exploding, that's not nice. Does anyone have a hint?

Greetings Karl Heinz 

 

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[m.roszak 779]

Is there a calibration error reported for this module?
Chould you download blackbox data from this device?

[Guest kallecux]

Hi @m.roszak, this is the week-timeline:

 

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should i upload it in the forum or how to do?

 

EDIT: I uploaded it, because its encrypted

 

Greetings!

Karl Heinz 

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Edited February 16, 2022 by kallecux

[m.roszak 779]

Forwarded to people responsible for the product, I will let you know when I will know something.

[m.roszak 779]

So, I have the feedback.

Looks like device lost its position and thought that it is closed but valve was still a little bit opened.
Make sure that UBS port and whole for the pin is pointed downwards - strong light may interrupt encoding position and when device is rotated with the ports to light source it may affect the precision of setting valve position. 

Regards,
Michał 

[comfix 4]

Are you serious about this? Too much light can cause a bad functionality? 😮

Every year I hav the same problem that after some time it stopt working properly.. and the the room is too hot.

[Momos 103]

On 2/23/2022 at 11:55 AM, m.roszak said:

Make sure that UBS port and whole for the pin is pointed downwards - strong light may interrupt encoding position and when device is rotated with the ports to light source it may affect the precision of setting valve position. 

 

@m.roszak Hi Michal,  can you please elaborate on that a little bit ? there is no refference in the manual about the position of the USB port and i was under the impression that it does not matter.   Also, are the FGT's with a button also affected by this ?

 

[m.roszak 779]

Generally it should not be a problem if there is not direct light on the device.
Encoder is a optic one.

New revision with button should not be affected by this in any way.