Danalock V3 z-wave - Support rep. confirms the lock will become uncalibrated over time and lock you out of your home

[ThatDude 8]

A few months back I bought two Danalock V3 z-wave electronic door locks, to add to my home automation and put them on the front/back doors of the house.

 

But I've noticed that after a few days of usage, when you have a usual daily mix manual and automated locking/unlocking, the Danalock loses calibration, which means:

• The app no longer shows the correct state, the door is fully locked, but the app still says "unlocked"
• Clicking the "lock" button results in the lock trying to rotate further left with no effect (it's already in the furthest possible left position), and after that it still indicates it's "unlocked"
• Clicking the "unlock" button results in the lock rotating once to the right, while full unlocking should rotate it twice to the right, which means the door stays locked, and the lock indicates it's "unlocked"
• If I click "unlock" one more time it results in no action (no further rotation to the right)
• Running the "Auto Calibration" fixes the issue, and the lock works properly for a few days, and then the issue returns (I've done at least three separate Auto Calibration attempts)
• Running the "Manual Calibration" fixes the issue, and the lock works properly for a few days, and then the issue returns (I've done at least three separate Manual Calibration attempts)
• The issue is present on both the front and back doors, it always comes back, sometimes after a few days, sometimes after a couple of weeks, depends on the actual usage

 

So finally I've reached out to the Danalock support, to ask what to do, and their answer was:

"Kindly check: If key is used to open the lock, there is a possibility that Danalock will lose its calibration points over time. 

Solution: re-calibrate the lock. 

Please also note: If lock has been auto calibrated, lock/unlock point is set in outer positions, hence the lock must be turned in complete lock/unlock every time it's operated. Otherwise it will eventually lose the calibration and must be recalibrated."

 

I don't know if it's me, but this makes the product quite useless. You never know when it will become uncalibrated, and lock you out of your home. Better always have the physical key with you!

Either way, if your considering one, be aware of the above.

[fingusio 12]

okej problem with Gerdalock starts for me also.... he lost calibration and must be recalibrated every few days

[fingusio 12]

Someone try update Gerdalock V3 to 0.25.0 firmware? 

[Neo Andersson 230]

There are several topics about Danalock issues. I personally started a few. I was struggling with Danalock years, contacted Danalolock several times, contacted Fibaro several times. There was a great help, i think it was @m.roszak who answered in more deppth the problem around Danalock. In nutshell, the problem is in Zwave engine2 not beeing able to add devices in security S2 protocol, what makes Danalock unreliable.

There are some workarounds that more or less worked for me. Include Danalock as the very first device into your system. This is a must. Then try to avoid using Danalock in bug systems, and also try to place Danalock in a position that has a direct communication with the gateway (not using the mesh nodes to hop)

These steps worked for me in 90% of systems.

On the other hand, i would avoid using Danalock at all, until Fibaro will have Zwave engine 3 stable suppport.