yubii blocked, Fibaro support inexistent

[sllcsllc 0]

I have been a fibaro customer since 2013 with currently 4 hc2 and one yubii home. I have obviously needed assistance over the years, which has always been quite fast but above all decisive. Today I have a problem with a yubii home (hc3 lite) that disconnects from the network and I can't restore from the two backups present because as soon as I restart it starts over and does not reconnect to the network (after also doing the factory reset). I highlighted the problem to support and a precise month has gone by and a lot of useless emails because the person initially didn't understand the problem and then today doesn't even answer me. So I opened another ticket and the same person reappeared resulting in a new disappearance after first message. All this to tell the fibaro has lost a client.. if this is the assistance much better to stay away. congratulations on your downgrading, really good, it would have been better to say that it was not possible to fix that I wasted less time

[SmartHomeEddy 1,006]

Hi @sllcsllc

 

I think you use a translator, looking at the formatting and because I have a hard time to read what your issue is and what you expect from us forum users. I for sure hope the language barrier isn't the same issue with Fibaro support. 

 

Your HC3L disconnects doesn't connects to your network anymore?

 

 

 

Edited January 11, 2023 by SmartHomeEddy

[jakub.jezek 371]

Hi @sllcsllc,

 

Sorry to hear that your experience with support is terrible.

 

In case of YH connectivity issue:

• Do you use Wi-Fi or Ethernet (OTG cable + adapter)?
• In case of Wireless, have you measured via phone app (e.g. Wifiman) strenght of the connection? Is it above -70 dBm?
• In case of Ethernet. Does OTG cable and your adapter work with different device, like Phone or Tablet?
• Have you tried different Ethernet cable?
• Have you tried different port on a switch or router?
• Do other devices have problem with ethernet access via Switch or Router?