Update window bug

[Sankotronic 2,370]

Hello,

 

Just checked for new update and see this:

Please login or register to see this image.

/monthly_2023_02/927542336_Newupdateavailable.png.f9eea1bac098d9f352593f3c4124a494.png" />

 

Hmmm.. new bug

 

BTW - Why Master YH-00000048 instead of Master Name of my HC3?

 

[SmartHomeEddy 1,005]

Same view overhere

[ppeterr 206]

From 5.130.64  --> 5.132.9 (beta) it looks normal.

[Fabir 73]

Why are there no release notes?

[ppeterr 206]

9 minutes ago, Fabir said:

Why are there no release notes?

 

 

 

 

[Fabir 73]

@ppeterrThank you

[MacinZ 18]

any issues with the update?

[SmartHomeEddy 1,005]

Update from previous beta to new beta went ok. System is still running. 

[philv 4]

Its running fine here...

 

[m.roszak 763]

17 hours ago, Sankotronic said:

Hello,

 

Just checked for new update and see this:

Please login or register to see this link.

 

Hmmm.. new bug

 

BTW - Why Master YH-00000048 instead of Master Name of my HC3?

 

 

Looks normal on one of our systems:



Tried clearing browser cache?
Which browser do you use?

Maybe problem occurs only when using remote access when accessing this page?

[Sankotronic 2,370]

Hi @m.roszak ,

 

19 minutes ago, m.roszak said:

Tried clearing browser cache?

Unfortunately forget to do that.

 

19 minutes ago, m.roszak said:

Which browser do you use?

Mostly Firefox. I use Safari and Chrome just to check appearance of my work on HC2 and HC3 on iMac and Windows. Didn't check this with other browsers.

 

19 minutes ago, m.roszak said:

Maybe problem occurs only when using remote access when accessing this page?

Didn't try remote access, only locally.

 

I reacted because on previous updates this never happened even without clearing browser cache. But it is possible that cause is Firefox cache. Will do more checks on the next update if this happens again.

 

Thank you!

[m.roszak 763]

In the meantime we will try to reproduce.
Thanks for the report!

[ezequiel 3]

Here appears with the right name, but uable to update as it errors in trying to backup/update slaves.

 

 

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[m.roszak 763]

You can contact support for help or just update slaves manually (log in to both slaves and hit update) and then update "master only". 

[Bodyart 231]

Every time when updating the FW I get first an error: "Error while flashing the system image". The second attempt is always OK. Any ideas?

[m.roszak 763]

Can't answer this, please download logs from the system after issue occurrence and send them to support - our team will analyse this. 

[Bodyart 231]

49 minutes ago, m.roszak said:

Can't answer this, please download logs from the system after issue occurrence and send them to support - our team will analyse this. 

Thank you. I've sent the log files to support and awaiting their findings.

[ezequiel 3]

6 hours ago, m.roszak said:

You can contact support for help or just update slaves manually (log in to both slaves and hit update) and then update "master only". 

Workarround gave message errors but worked anyway as slaves appeared with the right version number and master updated.

 

Thank you!

 

[Bodyart 231]

On 2/15/2023 at 2:49 PM, m.roszak said:

Can't answer this, please download logs from the system after issue occurrence and send them to support - our team will analyse this. 

Today I've tried to update to 5.140.17 and got the same error

Please login or register to see this image.

/monthly_2023_03/image.png.421d96d2a333c61479f85f6eda88ec92.png" />

Support was changing "some things", but it didn't help at all.

[piyushupload1 0]

Update from previous beta to new beta went ok.

Please login or register to see this link.

Please login or register to see this link.

 

Edited December 6, 2023 by piyushupload1