Pairing Aeotec Home Energy meter Gen 5 with HC3

[Kobus007 0]

As per a previous post it was recommended to add this device in "S0 Security mode if device supports it". Adding it like that solves the configuration problem. But no values come through then. 

When I add it NWI then all value pulls through. And I can use it in scenes. The screen does however freeze up when adding it, then I have to close it and reopen. And at the end it shows as not configured.

This problem started when the system advised that there is a template available, and I changed to the template. Does anybody know how to solve the configuration problem and get the values?

 

Please login or register to see this image.

/monthly_2023_02/image.png.282868cabf27b59cc0cd295673138251.png" />

Have tried reconfiguring the device .. but same problem.

[PedroChacon 14]

I have a couple of them added and working without problem, the only thing is that I can't get it to update more frequently... but that's the only thing.

Please login or register to see this attachment.

Edited February 25 by PedroChacon

[Przemasm 0]

Hi, I've also have one of these and first when i bought it the value refresh rate was about 4h nothing more. After mail exchange with Aeotec Support they told me that my HEM is faulty so I got the replacement and from that time i can configure how often report are sent according to manual. So if you have one not responding to reports setting in parameters it can be a bad unit.

[Kobus007 0]

Hi thanks for the feedback. Did you add it to HC2 or 3? and what is the firmware version of the energy meter you added?

 

[Kobus007 0]

On 2/25/2023 at 11:23 PM, PedroChacon said:

I have a couple of them added and working without problem, the only thing is that I can't get it to update more frequently... but that's the only thing.

Please login or register to see this attachment.

Hi thanks for the feedback. Did you add it to HC2 or 3? and what is the firmware version of the energy meter you added?

[PedroChacon 14]

HC3,version 1.5 and 1.19

[olivierA 0]

Hi @Kobus007, I have similar issue :
 

Hi Everyone,
 

A) When adding the device using the "normal procedure", the process endup with a "Failed" message. I end up to have several new IDs, each with "Not Configured" message (17 IDs in total). The IDs are showing values, that said, they do not refresh very often.

B) When Adding the device seecing "Add in S0 Security mode if device supports it. The process is successful (And I do not have any "not configured" message on th 7 added IDs). But :

      B.1) no values are shown.

      B.2) I have a blue "Locker" icon next to each ID in the device list view.

 

I noticed another post in the forum with similar problem  (64559-pairing-aeotec-home-energy-meter-gen-5-with-hc3)

 

Regards

[Fabir 51]

@olivierAHi look

Please login or register to see this link.

, somebody else had the same issue.

[olivierA 0]

Thanks @Fabir, your help is much appreciated. I confirm I have similar problem.