Firmware update impossible on flood sensor

[Gogoye 0]

Hello everybody,

 

I have a HC3 lite for some weeks now and I've seen that my Figaro flood sensor could be updated.

I have currently a firmware v3.4...3.4 is in the pipe

 

Unfortuntly, the update is impossible.

The sensor needs to wake up, but when it is, there is a error message and I have to redo.

 

Itried multiple times, waited 1 day, 1 night to see if the sensor could wakeup but nothing happened.

I've seen also 2 topics dealing with this topic without answer.

 

I apologize in advance as I am quite new with this tool and I am not an IT guy.

So may be there is an answer somewhere but I was not able to find it.

 

Does one of had the chance to upgrade his flood sensor?

If the answer is somewhere, just share the link and I will proceed.

 

Thanks and regards

Eric

[Gogoye 0]

Hello,

 

short question again : as I try to have a hit or an answer fro 3 weeks, is there any possibility to escalate this to FIBARO team support ?

Thanks

[SmartHomeEddy 736]

If you want Fibaro support, please use the Fibaro support option. On the forum you can find an answer from other users, in this case not. Sometimes a Fibaro employee gives an answer.