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Yubii Home Centre iOS 1.19 gives blank white screen


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Posted

My phone upgraded the Yubii Home Centre iOS app to 1.19 and now each time I try to use it, it shows the normal page for a fraction of a second and then goes to a blank white page, so I can't control anything.  I've restarted the app, restarted my phone, reinstalled the app; but nothing changed.  I read somewhere that dark mode was a factor previously; switching off dark mode made visible some of the phones icons (battery, time etc) which I couldn't see in dark mode but the app is still unusable.  I have HC3 on 5.140.17.

Anyone know how to fix this issue?

Posted

Hi @ewenjc

We got this issue already reported and working on fixing it. So far the only workaround is choosing quickly the Home tab while the Favourite tab is loading. This way you can control your home until we find the solution. 

 

What can I recommend so far is to temporarily change the start-up view by editing the navigation in application settings (move Home tab to the top). Apologies for the inconvenience.

 

May I ask you additional question: do you have the temperature schedule configured? If so, what devices do you use? This may confirm our diagnosis.

 

 

  • Topic Author
  • Posted

    Hi @M.Grajczak

    Thank you for the update.
    The workaround has got me into the app.  Thanks.  In case others are trying the workaround; I did need to switch off wifi which slowed the load enough to click on Home tab before the white screen.  With wifi on it was too quick.

     

    I use Climate schedules and have the following devices connected; Danfoss thermostatic heads, Horstmann Controls thermostats & thermostat switches and one Fibaro multi-sensor.  Hope that helps.  Let me know if you need more info on my setup.

    • 2 weeks later...
    Posted

    Hi all … any news on how the fix is progressing. I have this problem also. I also have a heating schedule.

    thanks

    Mal

    • 2 weeks later...
    • 1 year later...
    Posted

    @ewenjc,

    After updating to version 1.19 of the Yubii Home Centre app on iOS, I'm also getting a white screen. The app shows the usual interface for a second, but then it turns blank and becomes unresponsive. I saw that switching off dark mode helped some users see their icons, but it did not solve the app issue for me either

    Please login or register to see this link.

    I’m on HC3 with version 5.140.1.

    Posted
    On 10/18/2024 at 3:30 PM, sophi-josephine said:

    After updating to version 1.19 of the Yubii Home Centre app on iOS, I'm also getting a white screen. The app shows the usual interface for a second, but then it turns blank and becomes unresponsive. I saw that switching off

    Please login or register to see this link.

    helped some users see their icons, but it did not solve the app issue for me either

    Please login or register to see this link.

    I’m on HC3 with version 5.140.1.

    Hey, sorry to hear you're facing this. Some users found switching to the Home tab while the Favourite tab is loading helps. Also, try reinstalling the app or restarting your device. Hope this helps!

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