Cannot perform local or cloud backup

[marbe 23]

I installed the update after it was released and everything looked good at first. Today I wanted to do a backup, but neither local nor cloud could be done. I even tried rebooting with power disconnected. The backup process starts, seems to be running, but no files are transferred and saved. The backup list does not add the backup.

[svd 0]

The same problem for me. Backup process starts and after then controller rebooted.

[m.roszak 763]

We will check it out, thanks for the report.

[EveWes 0]

Any news in this case?

[svd 0]

@m.roszak any news?

 

How we can do backup now? My last backup is 1.5 month old.

 

How we will do required backup before next update?

 

I think it's a critical problem.

[marbe 23]

You can write to support and they can resolve it by remote support.

[Ekenswe 23]

Ok 

Edited October 29, 2023 by Ekenswe

[m.roszak 763]

We know what the issue is, support can help remotely but the fix is coming in the next release.

[FvT1310 0]

Hi @m.roszak, is it safe to update to 5.142.83 without backup ?

 

Because making the backup fails the update process hangs.

[SmartHomeEddy 1,005]

You can’t make a backup (without the update)?

[m.roszak 763]

That is a rare issue introduced in 5.141 beta.
Perform the procedure as in the pinned topic:

Your current configuration will be backed up in a secondary system after that, so it is safe.