Stop notification from devices

[Fredriksk 0]

Hello

Is it possible to stop notidications from a specific device. I have some devices that reports errors every hour even though they are working as expected. 

[Fabir 73]

@FredrikskCan give more information?

Which devices exactly? What is in the notification/error message? Is this with hc2?

[Neo Andersson 230]

On 8/4/2023 at 6:32 PM, Fredriksk said:

Hello

Is it possible to stop notidications from a specific device. I have some devices that reports errors every hour even though they are working as expected. 

You can choose what notifications are you interested in, select how frequently you want them to be sent, or disable them.

 

Please login or register to see this attachment.

 

 

[Fredriksk 0]

On 8/5/2023 at 2:06 PM, Fabir said:

@FredrikskCan give more information?

Which devices exactly? What is in the notification/error message? Is this with hc2?

 

Hi

Yes it's in a home center 2 unit. 

It is from units like this:

 

 

Device kind:On / Off Switch

Producer:Everspring

Version:1.3

Configuration:Device configured

 

connected to wall plugs and they produce  a bunch of different error messages. But most of them is like this

 

Power "has been connected"

 

I get like 400 messages in the notification center every week. And it seems as it slows down the HC2 unit

Edited August 10, 2023 by Fredriksk

[Fredriksk 0]

On 8/7/2023 at 1:46 PM, Neo Andersson said:

You can choose what notifications are you interested in, select how frequently you want them to be sent, or disable them.

 

Please login or register to see this attachment.

 

 

 

I don't recognize you're screenshot. Is it realy from a home center 2? Mine don't look like that...

[Comfortica 17]

13 hours ago, Fredriksk said:

 

Hi

Yes it's in a home center 2 unit. 

It is from units like this:

 

 

Device kind:On / Off Switch

Producer:Everspring

Version:1.3

Configuration:Device configured

 

connected to wall plugs and they produce  a bunch of different error messages. But most of them is like this

 

Power "has been connected"

 

I get like 400 messages in the notification center every week. And it seems as it slows down the HC2 unit

Enable polling on the device.... Should fix the notification problem. 

[Fabir 73]

@FredrikskIn hc2 go to your everspring device. Check the settings under advanced > notify me if there is something enabled? Look below.

Please login or register to see this attachment.

[Fredriksk 0]

3 hours ago, Fabir said:

@FredrikskIn hc2 go to your everspring device. Check the settings under advanced > notify me if there is something enabled? Look below.

 

 

Hi

I got this in the advance tab on the device

 

Please login or register to see this image.

/monthly_2023_08/image.png.8a24a00889e520d5f6b277acc949d8c4.png" />

 

Edited August 11, 2023 by Fredriksk

[Fabir 73]

@FredrikskOK, that pancel looks OK.

 

Further things you can try.

Restart hc2

Start a soft reconfiguration of this device

Exclude / include the device to the hc2 again

If still not OK, try the above with or without security

[Comfortica 17]

2 hours ago, Fredriksk said:

 

Hi

I got this in the advance tab on the device

 

Please login or register to see this link.

 

Was the polling option on? If so, turn it off. 

[Neo Andersson 230]

22 hours ago, Fredriksk said:

 

I don't recognize you're screenshot. Is it realy from a home center 2? Mine don't look like that...

Its from HC3

[cag014 731]

On 8/10/2023 at 9:37 PM, Fredriksk said:

 

Hi

Yes it's in a home center 2 unit. 

It is from units like this:

 

 

Device kind:On / Off Switch

Producer:Everspring

Version:1.3

Configuration:Device configured

 

connected to wall plugs and they produce  a bunch of different error messages. But most of them is like this

 

Power "has been connected"

 

I get like 400 messages in the notification center every week. And it seems as it slows down the HC2 unit

Could you please post screen shot of the notifications, I mean let see what kind of notifications you're receiving?

[Fredriksk 0]

On 8/11/2023 at 4:15 PM, Comfortica said:

Was the polling option on? If so, turn it off. 

Yep... turned it off but same problem occures.

 

 

On 8/11/2023 at 2:59 PM, Fabir said:

@FredrikskOK, that pancel looks OK.

 

Further things you can try.

Restart hc2

Start a soft reconfiguration of this device

Exclude / include the device to the hc2 again

If still not OK, try the above with or without security

Ok, I have now tried this: 

restart hc2

soft reconf

exclude/include again

 

But still same probem with several devices. 

 

On 8/12/2023 at 7:54 PM, cag014 said:

Could you please post screen shot of the notifications, I mean let see what kind of notifications you're receiving?

 

Here comes a screenshot

 

Please login or register to see this image.

/monthly_2023_08/image.png.0da1dac9a9fa43c91d93bf690805a9fa.png" />

[Fabir 73]

@FredrikskIs your hc2 on the latest firmware 4.6.30? 

Please login or register to see this link.

 

If not update it.

[Fredriksk 0]

21 hours ago, Fabir said:

@FredrikskIs your hc2 on the latest firmware 4.6.30? 

Please login or register to see this link.

 

If not update it.

 

i, yes It's on the latest firmware. 4.630

[cag014 731]

To me, it looks like the notification is part of the device configuration.

See same issue few years ago:

Please login or register to see this link.

 

Same on hc3

 

Please try soft reconfiguration of the device. 

By the way could you please post information about these two devices (model, manufacturer...)

 

Open a ticket at Fibaro support, let's see what they have to say.