HC3L fails to factory reset

[Blinken 0]

Tried to Factory reset a HC3L with 10.42.0.1/app/recovery
However is unable to get back to the login page, just gets back to the recovery page again
Tried to add the HC3L in the Yubii app and gets this message (picture)
Is there any other way to force a factory reset ?

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[Fabir 73]

@BlinkenHello and welcome to the community. 

 

The recovery steps for HC3L are

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[Blinken 0]

Hi

Yes, I have tried the "recovery steps" from the manual several times without any success .

When staring in upp in normal mode the system ends upp in solid WHITE LED (not documented)  without access point mode 

With " Factory reset " the system reboots and comes back in Recovery mode with solid RED LED

With " Reset network setting " the system reboots and ends upp in solid WHITE LED without access point mode

 

something in the system seems to be very corrupt 

the hole problem started after getting weird messages logging in from the app

 

Is it possible to restore or upload a new system by USB ?

I can by a new HC3L (no big deal) but i only have a server backups (no local) for my settings and as i understand it the server backup i locked to the serial number ?

[Fabir 73]

@BlinkenI recommend open a support ticket with fibaro support.