Fibaro, is this a joke?

[JcBorgs 52]

All these month of waiting for a new release, a release that took time because it was BIG things in the release.

 

And this is what you give us!

 

What can I say….. HOMEY here I come 😃

[RudyT 6]

Yes, that's right, it's not a major update Fibaro. I switched to homey a few months ago and I can say they are also having very big problems at the time. 

Homey has frequent updates but only very small ones. Unfortunately, Homey is not a gamechanger at the moment, that's my opinion. 

 

In my opinion, there are a few basics missing, e.g. You can't sort the rooms, it's alphabetical. You can't hide devices and so on. 

Homey has an overkiller feature: advanced Flow and insights. So that's really, really good. 

 

Just my 2 cents

[JcBorgs 52]

@RudyT

Yes I know the Homey well, have had the "Ball" version before and now been running the new Homey Pro for a few month in parallel with the HC3. Have developed my first Homey App and will now switch over and shutdown the HC3.

 

With so many month between updates, and Fibaro reps. in here said it took time because they had "big updates". Honestly, for me this is a dying product, the focus on Elero and Nice features instead of fixing the basic stuff (like Zigbee) will kill the product. Many (as me) will find a better core device for their home automations and Homey currently seems to be the best options.

Homey Pro 2023 has a Z-Wave problem at the moment affecting many users, but the problem is identified and a new fw from the chip vendor will fix this. For me I have not had a problem with it and the Homey Pro 2023 is in my view a true Game Changer in home automation.

Edited October 20, 2023 by JcBorgs

[emielstroeve 22]

I already started migrating to OpenHab, as mentioned before, you could see this coming from miles away. Now at about 80%, currently only lights on/off on fibaro, no reboots for 2 weeks. And my reboot problem isn't solved in the new release. 

 

Openhab has a huge amount of integrations (350+) and scripting options. UI is lacking behind, but the functionality is so huge and stable, when used to Fibaro, this really is an eye opener. 

[Sjakie 156]

Be happy with what you want or have.

Okay you can blame Fibaro but my HC3 runs without rebooting (only by me).

I will admit mostly when HC3 goes in error its the guy behind the keyboard.

With regards a happy HC2/ HC3 user

[emielstroeve 22]

we can talk a lot about this subject,but a HW/SW system should prevent rebooting, no matter what a user does. Systems in general only reboot when there's a bug. And in my system that bug is identified, in Februari already. And will not be solved (checked by fibaro) with the current upcoming release. 

So you're alowed to blame me, but in this situation that's not the case. 

And I agree, be happy with what you have, I am as well, and luckely we all have choices. 

 

with regards, 

an extremely happy OpenHab user  

[ppeterr 206]

42 minutes ago, emielstroeve said:

we can talk a lot about this subject,but a HW/SW system should prevent rebooting, no matter what a user does. Systems in general only reboot when there's a bug. And in my system that bug is identified, in Februari already. And will not be solved (checked by fibaro) with the current upcoming release. 

So you're alowed to blame me, but in this situation that's not the case. 

And I agree, be happy with what you have, I am as well, and luckely we all have choices. 

 

with regards, 

an extremely happy OpenHab user  

 

So I assume for the sake of convenience that you did not accept the personal offer that was made to you here on the forum to solve the problem. So you consciously choose to set the mood and repeat your story over and over again.

 

Doesn't look good on you, I'd say take your whining somewhere else.

[emielstroeve 22]

6 minutes ago, ppeterr said:

 

 

Doesn't look good on you, I'd say take your whining somewhere else.

I bet you say that to all critical users... O no, it's just me

[ppeterr 206]

28 minutes ago, emielstroeve said:

I bet you say that to all critical users... O no, it's just me

 

With you it is very clear. It seems like you've made it a personal mission to repeat repeat repeat.

Solutions are offered, and you turn them down. And continues to repeat. Nothing constructive, yes I find that annoying. And if you have already made the choice for another platform, why not put your energy into it. And let this rest. That is your right. Furthermore, I think it ruins the atmosphere here on the forum. For now, I'll leave it at that and not have much more to say about it.

[henri-allauch-13190 10]

Several years without problems on HC2 and my unsolicited reboots on one of my HC3s have been resolved for two months by a fix applied remotely

For these problems you can contact support, right?

Edited October 20, 2023 by henri-allauch-13190

[ppeterr 206]

17 minutes ago, henri-allauch-13190 said:

Several years without problems on HC2 and my unsolicited reboots on one of my HC3s have been resolved for two months by a fix applied remotely

For these problems you can contact support, right?

 

Certainly!

 

Fibaro's support system is the right choice to use for serious problems. I think the forum is generally helpful as well. I learned a lot of useful things, but from users. But support has the tools and information available that cannot be applied via the forum. Nevertheless, Fibaro employees are also quite active here on the forum, and I think that's nice.

 

But submitting a support ticket with something like the reboot problem is the wisest thing to do.

 

Glad it was resolved for you, but I haven't had any problems with it myself.

 

I am very curious about the cause. Perhaps that will come to light someday.

[tinman 1,070]

On 10/20/2023 at 8:50 AM, JcBorgs said:

Homey Pro 2023 has a Z-Wave problem at the moment affecting many users,

 

not "many", it is generally above 50 devices or so. Currently they resetting z-wave chip from time to time and trying to skip messages. One might get less issues, when devices has been added without security, especially S2 which is the case for you i guess, or by disabling all kind of reports, but generally it's disaster for lot of Homey users.

 

On 10/20/2023 at 8:50 AM, JcBorgs said:

but the problem is identified and a new fw from the chip vendor will fix this.

 

nope, my crystal ball said they will need to switch to 800 chip to get it really fixed, but as always, only crystal ball thoughts.

 

On 10/20/2023 at 8:50 AM, JcBorgs said:

For me I have not had a problem with it and the Homey Pro 2023 is in my view a true Game Changer in home automation. 

 

tell this to my customers, who can't even turn on 16 lamps within 1 minute ...

 

On 10/20/2023 at 8:50 AM, JcBorgs said:

Homey Pro 2023 is in my view a true Game Changer in home automation.

 

yeah, i liked once Homey 23 much more (than today), till i saw all the issue, and asked myself how in the hell they got that thing certified, and then i woke up and recognized, nope they didn't, they released not working gateways to thousands of users under "it's beta umbrella". Unfortunatelly beta is over, and more less funny thing - they even haven't stopped sales, knowing that the product is faulty.

That's definitely game changer for smart home market, especially becasue customers have no idea about certification program etc., they see only "too many zwave messages, network busy" and think "why in the hell i'm using z-wave". Ok, maybe Athom got paid by Zigbee Alliance (haha no, Zigbee was not working properly as well) or just forgot about all the product/design rules for z-wave devices. But there is more: Thread not working, sure, chip issue. Matter not working, sure Apple / Google are bad guys. Wifi crashing, sure, raspi's fault, not Athom. On frequently switching wifi/mobile data devices app losing real status without any error? sure, turn off wifi ... The list is actually longer, i mentioned only things that are already publicly known, to not get sued, i liked Homey 2023 idea and spend tons of hours to "get all the fancy things i did in last years with HC3, somehow implemented on Homey ", so yeah i still hope a bit that they manage somehow to fix all the issues without getting bancrupt.

 

Edited October 30, 2023 by tinman

[JcBorgs 52]

14 hours ago, tinman said:

 

not "many", it is generally above 50 devices or so. Currently they resetting z-wave chip from time to time and trying to skip messages. One might get less issues, when devices has been added without security, especially S2 which is the case for you i guess, or by disabling all kind of reports, but generally it's disaster for lot of Homey users.

 

 

nope, my crystal ball said they will need to switch to 800 chip to get it really fixed, but as always, only crystal ball thoughts.

 

 

tell this to my customers, who can't even turn on 16 lamps within 1 minute ...

 

 

yeah, i liked once Homey 23 much more (than today), till i saw all the issue, and asked myself how in the hell they got that thing certified, and then i woke up and recognized, nope they didn't, they released not working gateways to thousands of users under "it's beta umbrella". Unfortunatelly beta is over, and more less funny thing - they even haven't stopped sales, knowing that the product is faulty.

That's definitely game changer for smart home market, especially becasue customers have no idea about certification program etc., they see only "too many zwave messages, network busy" and think "why in the hell i'm using z-wave". Ok, maybe Athom got paid by Zigbee Alliance (haha no, Zigbee was not working properly as well) or just forgot about all the product/design rules for z-wave devices. But there is more: Thread not working, sure, chip issue. Matter not working, sure Apple / Google are bad guys. Wifi crashing, sure, raspi's fault, not Athom. On frequently switching wifi/mobile data devices app losing real status without any error? sure, turn off wifi ... The list is actually longer, i mentioned only things that are already publicly known, to not get sued, i liked Homey 2023 idea and spend tons of hours to "get all the fancy things i did in last years with HC3, somehow implemented on Homey ", so yeah i still hope a bit that they manage somehow to fix all the issues without getting bancrupt.

 

Fully understand that if you are affected by the problem Homey have with z-Wave it will build frustration.

 

They have officially explained the issue and confirmed that it is an issue in the FW of the Z-Wave chip that the vendor of the chip is working on, the vendor has also confirmed that other customers are affected. So if you follow (and trust) the official statements it is a FW issue that will be solved.

 

In my case I have not been affected by this issue. I have roughly +110 z-wave devices and even when running 'Flows' that turns on/off all lights in the house (roughly +45 lights) there is no issue. So the problem is not only related to number of devices it is related to what type/vendor you have on the devices and also how you build your flows. I can provoke the issue by creating a flow that in parallel turns on/off all lights, but if the flow instead do 'daisy chain' it works as a charm and are more or less instant and quick.

Guess we can argue this forever.. but never come to an agreement around the products. Sure there are issues in Homey but they are quickly addressing them and fixes/updates comes out on a regular basis. This is in my view the biggest difference between Fibaro and Homey. Fixes in Fibaro can take a really loooooooong time because they release updates so very seldom (5 month between the last releases) in comparison with Homey that has a more modern approach to software development and more or less constantly pushes out updates/fixes.

 

 

Edited October 31, 2023 by JcBorgs

[RobertL 21]

On 10/20/2023 at 3:52 PM, Sjakie said:

Be happy with what you want or have.

Okay you can blame Fibaro but my HC3 runs without rebooting (only by me).

I will admit mostly when HC3 goes in error its the guy behind the keyboard.

With regards a happy HC2/ HC3 user

 

Have to agree with @Sjakie on this.

I once bought an old and well-used HC2 where the previous owner had filled the box with very, very many scenes and this resulted in,

for example, that when the person entered a room where the light was to be switched on automatically, it took almost 2 minutes for the light to come on.

When I took over this HC2, the seller said it was broken and could perhaps be used to take parts from.

After spending at least 15 minutes to manage to log in to the web interface, I was finally able to reset the box to factory settings.

The box was then installed in the home of a family member where some thermostats and dimmers were added.

A total of approx. 20 units. Furthermore, some simple and necessary scenes were added.

For several years now, this HC2 has worked flawlessly without a single fault

 

[JcBorgs 52]

On 10/30/2023 at 7:42 PM, tinman said:

 

nope, my crystal ball said they will need to switch to 800 chip to get it really fixed, but as always, only crystal ball thoughts

Guess your crystal ball is broken 🤣 There is now an Alpha Beta version out and test reports says that the Z-Wave issue seen before now is fixed. So hardware replacement of the 800 chip to fix this issue, don’t think so….. 

Edited November 7, 2023 by JcBorgs

[tinman 1,070]

On 11/5/2023 at 3:52 PM, JcBorgs said:

Guess your crystal ball is broken 🤣 

 

🔮 nope it seems to shine

 

On 11/5/2023 at 3:52 PM, JcBorgs said:

There is now an Alpha Beta version out and test reports says that the Z-Wave issue seen before now is fixed. So hardware replacement of the 800 chip to fix this issue, don’t think so….. 

 

It reduce amount of "TRANSMIT_COMPLETE_FAIL" for now (and not fix it yet)- however already 7.20 SDK, which is good as it should fix other z-wave issues announced with 7.19

Edited November 7, 2023 by tinman