Error 502 with Firmware 5.151.47

[AdmostDj 2]

Hello everybody!

After updating to the beta version of firmware 5.151.47, I constantly get error 502. It is absolutely selective in time, but it appears about once every 5 to 20 minutes.

 

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[Fabir 73]

@AdmostDj Contact fibaro [email protected]

[AdmostDj 2]

Of course, I wrote to them about this problem.

I wonder if it is global or only in my HC3

[m.roszak 763]

Probably something specific to your configuration

[AdmostDj 2]

Everything can be
The controller has more than 100 devices and quite active QuickApps.
Maybe I really need a personal analysis from technical support.
I will hope for help in solving the problem from the side of support)

[m.roszak 763]

If you hit F12 in the browser it will open dev-tools, select "network" and XHR requests.
Let support know which request returns a 502 error - it will speed up the process. 

[Neo Andersson 230]

Same here

 

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Just now, Neo Andersson said:

Same here

 

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had to restart

[jimicr 90]

Had them as well, I had them trying to edit QA's. not one specific but any random yesterday.

Today no 502's (yet).

[AdmostDj 2]

Today I had this error again (ERP 502) already more than 10 times in 3 hours of work.
It mad😵‍💫

 

Meanwhile, technical support has not yet reacted in any way, not even saying hello (except for auto-reply🙈)

Edited January 11, 2024 by AdmostDj

[Neo Andersson 230]

Roll back to last stable version..Thats what i did

[m.roszak 763]

On 1/11/2024 at 10:07 AM, AdmostDj said:

Today I had this error again (ERP 502) already more than 10 times in 3 hours of work.
It mad😵‍💫

 

Meanwhile, technical support has not yet reacted in any way, not even saying hello (except for auto-reply🙈)

As we can't reproduce it on our side we need your help with finding a solution, so - if possible please respond to the support message which you received a few days ago.

Unfortunately, your ticket is the only one mentioning this issue.
@Neo Andersson had the same but he is already on the previous version.

[Brors94 115]

It have happened too me too some times, it seems to happen more often if I have more tabs from the local ip of the hc3 up. and I am using chrome browser. 

 

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[NLWaard 12]

Same problem here, I had no errors in the previous version.

Version 5.150 was stable in the brouwser (sometimes problems with local login with the iPhome app).

 

I just installed the update to firmware 5.151.47 and now I occasionally get this error message when mutating my QuickApps.

After a few seconds I get the login screen again so I can log in again. Mutations are of course gone.

 

I am using Microsoft Edge on Windows 11 (both latest version) and only have one tab open. 

 

[AdmostDj 2]

At this time, 502 error problem keeps popping up. 
Sometimes I can work during the half day and there is no such error, and sometimes it is impossible to work because it appears every few minutes.

[AdmostDj 2]

On 1/15/2024 at 5:37 PM, m.roszak said:

As we can't reproduce it on our side we need your help with finding a solution, so - if possible please respond to the support message which you received a few days ago.

Unfortunately, your ticket is the only one mentioning this issue.
@Neo Andersson had the same but he is already on the previous version.

 

 

@m.roszak, somehow I missed the response from tech support earlier🙈
I already answered their letter today🙂

Edited January 22, 2024 by AdmostDj