Not possible to add HC3, 5.151.47 (beta)

[kare 1]

Hello,

I deleted the connection between Google Home / Assistant and my HC3, 5.151.47 (beta)

 

Then I tried to add it back again, but I just get a failure "a problem accrued"

 

Anyone else who experience the same issue at the moment ?

 

 

Cheers, Kåre

[kare 1]

No one have the same issue ? I have been trying like 20 times to connect my Google Home with my HC3 but it fails every time.

 

Still get the same error message,

 

1) FIBARO Smart Home is linked

2) Something went wrong. Try again.

[SmartHomeEddy 878]

Don’t know. It is already connected. I think most of the forum members are already connected. 

[kare 1]

The connection was working previously, but none of the scenes were showing up so I deleted the connection and then wanted to add it back again and then everyting started to fial.

[Renaud 0]

Same here... 5.151.47 (beta)

a new beta is available 5.152.24 (beta) maybe it works?

[Renaud 0]

Tried to upgrade to 5.152.24 (beta) but the issue is still there...

[kare 1]

I have also upgraded to 5.152.24 (beta) still same issue for me.

 

I have addressed it with the support as well but no updates so far.

[Gadgetaccess 0]

I'm having the same issue.. Since upgrading to 5.151.47, I can no longer access my HC3 from the internet or from 

Please login or register to see this link.

[kare 1]

Hello,

I still have the same issue that I can’t connect my Google Home to my HC3,

 

I just upgraded to the latest version 5.160.30,

 

The only reply that I get from Fibaro / Yubii is “I have contacted the software department and the ticket was created.” Getting super annoyed that I’m not getting any good response on this matter, it’s not +3 months since first reported.

 

Anyone else having this issue ?

 

Thanks, Kåre

[Carsten6000 0]

I also have the same problem - how can you delete any link between Google and HC3 using Home.Fibaro.com?? 

 

[Raspel 0]

My ticket - still pending

"

Ticket ID: 321030
Ticket: Re: Google home
__________________________________

Hi Rasto!
Thank you for your message.

In that case, if even trying to connect via a different phone failed I will call our software department.
When I receive the answer and information on what may be wrong I will immediately let you know.
In case any more information is required for our software engineers I will message you.

Have a nice day!

Pozdrawiam/Kind regards,
__________________________

Maciej Matuszak
Tech Support

[email protected]
+48 618 801 000 
+44 845 154 2852 
+33 970 733 545 

Dear FIBARO TEAM,
Have you solution for mine FIBARO?
 
Im still waiting.

RP

po 19. 8. 2024 o 16:03 Rasto Peleska <[email protected]> napísal(a):
Hi,

I tried it on several phones. The result was always the same.

BR

Rastislav

Dňa po 19. 8. 2024, 15:42 [email protected] <[email protected]> napísal(a):
Ticket ID: 321030
Ticket: Re: Google home
__________________________________

Hi!
Thank you for your message.

I want to ask you did you try to use another phone?
Is this issue happening only on your device or on the other phone too?

Awaiting your reply, have a nice day!

Pozdrawiam/Kind regards,
__________________________

Maciej Matuszak
Tech Support

[email protected]
+48 618 801 000 
+44 845 154 2852 
+33 970 733 545 

HI FIBARO Support,
team please check why HC3-00036746 with firmware 5.161.15 (beta) can not be linked with GOOGLE Home voice assistant.
Thanks.
---
S pozdravom | Best regards | Mit freundlichen Grüßen,
SmarterHOME Team
Technická podpora
Tel:      +421 910 200 301
Email:  [email protected]
Web:  

Please login or register to see this link.

,

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Dňa 2024-08-15 20:35 Rasto Peleska napísal(a):
Hi,
Have you solution for mine FIBARO?
 
Im waiting.

po 12. 8. 2024 o 17:15 Rasto Peleska <[email protected]> napísal(a):
Hello,
My gateway is HC3-00036746 with firmware 5.161.15 (beta).
I tried to connect with Google Home earlier without success which means its not depends of firmware.
 
BR
 

Dňa po 12. 8. 2024, 16:53 [email protected] <[email protected]> napísal(a):
Ticket ID: 321030
Ticket: Re: Google home
__________________________________
 
Hello!
Thank you for your email.
 
I checked your gateway HC3-00000408 and there is an older software version installed.
First, I would recommend updating to the newest stable version 5.160.42, and then checking if the integration with Google Home works correctly.
Make sure you follow these steps:

Please login or register to see this link.

 
Have a nice day

Pozdrawiam/Kind regards,
__________________________

Maciej Matuszak
Tech Support

[email protected]
+48 618 801 000 
+44 845 154 2852 
+33 970 733 545 "

Edited August 25 by Raspel

[StoreyWho 3]

Same for me. Tried on Pixel 5 and Fire Tablet, dozens of times.

[StoreyWho 3]

@Raspel I tried again just now and this time it's worked. Give it a shot!