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HCL Alarm panel stopped working: it does not take the stated actions when alarm is triggered


Frank_Italy

Question

Hi, I have an HCL system with latest FW update (4.630) and 29 connected devices.

Since a couple of months the alarm panel stopped working: when triggered because (e,g.) a door sensor is breached, it does not take the actions that are set to "active" in the advanced configuration section. Namely, the standard emergency lights scene and a scene I personally set up involving sirens, emails and push notifications.

The scenes, if run independently, do work fine, and also sensors work fine.

To try and fix the issue I already tried restoring a backup, clearing energy consumption history, changing the alarm scenes to be activated, but nothing changed.

Some people adviced to buy HCL3 because HCL is unstable, but: apart from the hassle of having to reconfigure the system from scratch, noone guarantees that HCL3 will not suffer from the same bugs.

Could you please advise?

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@Frank_Italy Hello and welcome to the community. 

 

I also recommend you to go with a HC3L, it also has bugs, bud not the same as the HCL. (every device with software has bugs)

 

With a HC3L, you will lose the the energy- and the temp panel. Beside that, it's a usable zwave controller with a reasonable price. It also supports lua scripts.

 

The Alarm Panel on the hc3l, has a very easy setup. I use it a lot and didn't have had issues with it. 

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