Fibaro NC3 stops updating Voltage on Qubino 3-phase meter

[PiotrTheGreat 1]

After upgrade to 5.154.37 HC3 stopped updating Voltage on Qubino 3-phase meter. 
No. Removing and adding the Qubino does not help. Very frustrating.

[m.roszak 481]

The topic should be "Qubino stops reporting voltage" - that is not on the hub side.
The way the hub works, if the report is sent we are processing it, it is not like one of the values may be ignored and the rest are ok.

We contacted Quibino about some issues in the devices (problems with reporting values, not working interval-based reporting) but "they are no longer updating the 500 series devices" and those are on the EOL (end-of-life) phase.

[PiotrTheGreat 1]

9 hours ago, m.roszak said:

The topic should be "Qubino stops reporting voltage" - that is not on the hub side.
The way the hub works, if the report is sent we are processing it, it is not like one of the values may be ignored and the rest are ok.

We contacted Quibino about some issues in the devices (problems with reporting values, not working interval-based reporting) but "they are no longer updating the 500 series devices" and those are on the EOL (end-of-life) phase.

 

I'm not sure I understood you well. Please explain:

Qubino stopped updating "Qubino 3-phase meter"

Please login or register to see this link.

How can it be? Do they switch off some functionality remotely?

Fibaro HC3 prior to 5.154.37 showed voltage and after upgrade it does not.
No change from Qubino Smart Meter (it was not upgraded / changed in any way)
The only thing was upgrade to 5.154.37. 

Piotr

[m.roszak 481]

I meant that the behavior of those modules is inconsistent - sometimes those can work ok for several weeks, then - they just stop to report some or all values.
It is something in the device firmware, not the hub - we already confirmed this. That is why we changed the default configuration some time ago to workaround a bit this issue.

Of course, they did not change anything remotely, if you would like - download the logs dump from the hub and I will make sure that the device is just not sending us the values and it is not an error in the hub somehow - just create a support ticket and put the logs there, include the information about device ID in the system.