[Solved]Tibber Live stopped receiving values

[awlieser 11]

Hi Eddy,

 

Tibber Live stopped receiving actual values since 5 days ago. Your QA has been running flawlessly for months. The Tibber App shows actual values. Did a reboot of the HC3 to no avail. Any ideas what could be wrong? Thanks! Cheers Alfons

Edited April 2 by awlieser

[awlieser 11]

Hi Eddy, I‘m in contact with Tibber Support - so far no solution. When I look at HC debug log I see the following:

[28.03.2024] [13:53:48] [ERROR] [TIBBER LIVE ID:1916]: WebSocket error: Connection failed

 

Cheers Alfons

[SmartHomeEddy 828]

Hi Alfons, I stumbled into this post. Please refer to the user like @awlieser or post in the original Tibber Live thread. Users get a notification there is something to read. 

 

I don't use Tibber myself, so I can't really test the actual live status. I can use a test token and that works fine. 

 

Which version of the QuickApp do you use?

[awlieser 11]

Hi Eddy, I‘m using version 3. Cheers Alfons

[SmartHomeEddy 828]

That is the latests version, so you have all the right code. No reason for Tibber to set you on pause. 

 

You could manually try with your personal token and homeID on: 

Please login or register to see this link.

 to see if that works, if you get some response. 

[awlieser 11]

Hi Eddy, tried this, but no values have been returned. I‘ve sent an email to Tibber support, to check wherher my access token has recently been changed. Will have to wait for their answer. Thanks again! Cheers Alfons

[SmartHomeEddy 828]

I think you can check your token at 

Please login or register to see this link.

 and login with your Tibber login. 

[awlieser 11]

Hi Eddy, did that - unchanged. But still no joy in explorer. Maybe it‘s the HomeID. Cheers Alfons

[SmartHomeEddy 828]

Then HomeID would be the fault, but I wouldn't expect the HomeID to change. Let's wait for the Tibber Support response. 

 

 

 

Edited March 27 by SmartHomeEddy

[SmartHomeEddy 828]

Did Tibber support reacted on your question? 
 

If it doesn’t work in the Tibber Explorer, it also won’t work in the quickapp. Ofcourse the other way around, is also the case. If it workes in the Tibber explorer, it should work in the quickapp, otherwise the quickapp is at fault. I can only test with the test token and test HomeID. That test interfaces with the Tibber servers and it workes. 
 

You could give it a try to change the token in someting you are sure is faulty. Then see if you get the same error. The same test with the homeID. It won’t solve the problem, but you will know where the error comes from. 
 

Any other users with the same problem? (If it wouldn’t work for a week with other users, someone would have post a question or reaction?)

[awlieser 11]

Hi. Eddy, for control purposes, I have additionally installed the Tibber Monitor QA (which only needs the Access Token, but no HomeID) and it works flawlessly. I‘ve reported back to Tibber support- feedback should be in after Easter!

 

Happy Easter Days!

Cheers Alfons

[SmartHomeEddy 828]

Sounds like the HomeID could be the problem. 
 

You also happy easter days 🐣

[awlieser 11]

 Hi Eddy, for reasons unfathomable, Tibber Live started working again today - very strange! Cheers Alfons

[SmartHomeEddy 828]

Thanks Alfons for your feedback. Maybe Tibber support solved something behind the scenes.