HC3 CPU panic after update

[jjacques68 4]

Hello !

 

I post this message because after several installation attempts this update (that one and with the previous update (5.154) too), the fours CPU of the box are completely crazy : 0% - 100% - 0% ... continuously.

So the box doesn't answer any more or with a lot of latency.

 

I had to do a recovery in the last version OK for me : 5.152.

 

I thought it was the Zigbee (I have 6 device).

So, I reseted all the Zigbee from the menu and try to re install the update, but same issue.

 

someone have any idea ?

 

Thanks for your help !

 

[m.roszak 763]

Hello,

First time seen something like this - please contact support, they will check what is causing this.

[jjacques68 4]

I did it...

We will see...

[balageneral 0]

Hello,

 

Any result on this issue?

I have the same.

 

Thanks

[m.roszak 763]

@jjacques68 I asked the support team for the ticket but there is none created with your email.
Could you share the ticket number with me?

[balageneral 0]

Hello,

 

My ticket with the same symptoms: #306099

[jjacques68 4]

@m.roszak, my ticket is #304027

 

13 days ago, a technicien try to do the update (with remote access) without success.

I don't have news since.

 

I revived the subject 7 days ago...

No response...

[m.roszak 763]

I pushed this a bit

[jjacques68 4]

today, a technicien try another time to make the update without succes.

Same issue.

CPU crazy ; freeze.

Please login or register to see this attachment.

I answered him on the ticket.

 

it's starting to worry me... 😰

 

Edited May 10, 2024 by jjacques68

[jjacques68 4]

Last response from support :

the problem is reported to the software departement...

 

No more informations...

 

???

 

@balageneral : have you news ?

Edited May 14, 2024 by jjacques68

[jjacques68 4]

the support is connected again, today.

The problem was with a QA which use the refreshState to send in a BDD the logs of the box (debug, trace, warning, error). (I want to save them)

 

for a reason that I don't know, the logs are change after version 5.152, and a sort of loop without end crashed the box.

 

I will try to do more analyse, but now, I don't save the log any more...

 

thanks to the support !!

 

👍👍