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big X and “Communication Problem”




I am posting this while waiting for a reply from Fibaro customer service.

A week ago I went on holiday. Everything with my HC2 was working fine.


Day one of holiday just checked in online and found the all of my devices showing a big X and “Communication Problem”


I do not have a problem logging into the system remotely.


Have checked daily and the big X and Communication Problem has not changed.


I have, remotely, switched HC2 off and on twice (my HC2 is plugged into a Hive controlled socket). 


I have rebooted once via the "web page".


Unfortunately this did nothing to solve the problem.


All the global variables are changing as they should.


I have been able to perform a local and cloud backup


The main problem is I have 9 outside lights and 3 inside lights which HC2 controls, say sunset to sunrise, and they are all now "on" all day. 


I am away for another 10 days.


Any suggestions as to what I could do remotely to solve the situation. 


Thanks in advance for any help offered.


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