No local access

[Ingo N. 0]

I need please your help:

I have again problems with the local access to my HC3L.

The system is on and with WLAN connected to my managed unifi network.

At the beginning I had local access (yesterday). I installed all well, no problems. I had also access after I brought them to the cloud. Both (cloud and local) worked well.

But today I lost the local connection.

Over the cloud it's no problem to get access. But I can't do some things I want to do locally (f.e. update Z-Wave components).

What I have done:

- I'm in the same network

- The HCL3 got a fixed IP

- I see them in my unifi network manager; it has the correct ip

- I got no ping result

- the FIBARO Finder got no result.

- it works well with the cloud access

- I tried another computer

- I tried it with an Ipad

 

I had the same issue before, so I reset the device completly and build up new. After that reset It was ok for one day.

I have no idea, what I can do....

Before I had no fixed IP, I used a dhcp one. But the result was the same.

 

Thanks for help!

Regards, Ingo

 

 

Edited May 20, 2024 by Ingo N.

[Fabir 70]

@Ingo N. Hello and welcome to the community.

 

Things you can try:

-Restart the homecenter

-Delete the browser cache

-Use another browser, I'm using the google chrome browser for fibaro hc

[Ingo N. 0]

ok, fixed by himself.... no idea why. But after one week I have again access.

It's a little bit misterious.

Thanks for your help