Scenes have stopped working with Elero Revoline devices

[Manuask 1]

I have two Elero Revoline awnings, and a Home Center, Yubii Home.
For years it has worked, perfectly.
A few months ago, I don't know when, the scenes of extending the awning and retracting the awning didn't work, it didn't do anything.
However, if I activate the awning directly with the app or with the PC, dash board, it works perfectly.

The Scenes do work with the Play button.
Only the scenes don't work. I've tried redoing them, changing the logic, everything, and it's still the same.
When I look at the event history, the scene starts. I get the notification email, the event of; action open awning or close awning,

but the awning device does not respond.
However, activating as I said from the app or PC, everything goes well.
I receive action open, opening, opened, action close, closing, closed, perfectly.

I have seen in the event history that, when the scene is started with User 2 Administrator, (Play Button) everything works ok.
When the scene is started by the System, that is, by triggers or timers, then it does not work.

The manual operation option is disabled, and I have tried reversing the logic.

 

I have verified that through the mobile app, I have created a Scene to open and close the awnings, and the automation works perfectly,

but this Scene cannot be modified in the web user interface.
Another question to discuss, but I still haven't resolved the previous question.

 

Where is the problem?. Can someone help me?

Thanks

 

 

Please login or register to see this attachment.

Edited July 4, 2024 by Manuask
New information

[Manuask 1]

On 7/4/2024 at 8:18 PM, Manuask said:

I have two Elero Revoline awnings, and a Home Center, Yubii Home.
For years it has worked, perfectly.
A few months ago, I don't know when, the scenes of extending the awning and retracting the awning didn't work, it didn't do anything.
However, if I activate the awning directly with the app or with the PC, dash board, it works perfectly.

The Scenes do work with the Play button.
Only the scenes don't work. I've tried redoing them, changing the logic, everything, and it's still the same.
When I look at the event history, the scene starts. I get the notification email, the event of; action open awning or close awning,

but the awning device does not respond.
However, activating as I said from the app or PC, everything goes well.
I receive action open, opening, opened, action close, closing, closed, perfectly.

I have seen in the event history that, when the scene is started with User 2 Administrator, (Play Button) everything works ok.
When the scene is started by the System, that is, by triggers or timers, then it does not work.

The manual operation option is disabled, and I have tried reversing the logic.

 

I have verified that through the mobile app, I have created a Scene to open and close the awnings, and the automation works perfectly,

but this Scene cannot be modified in the web user interface.
Another question to discuss, but I still haven't resolved the previous question.

 

Where is the problem?. Can someone help me?

Thanks

 

 

Please login or register to see this attachment.

 

other

 

Please login or register to see this attachment.

Just now, Manuask said:

 

other

 

Please login or register to see this attachment.

If the scene is started from the System, it does not succeed, but if it is started by user, admin, it does succeed.
What can happen?