[SOLVED]HC3 always rebooting to recovery after update to 5.160.42. Restore of backup after factory reset leads to recovery mode again.

[Matthias1 0]

Hi,

after updating HC3 to version 5.160.42 the system got into recovery mode. I tried to restore previous backups and versions but always got back into recovery. Only factory reset works to come to normal mode. But no matter which backup I restore I get the same issue with the recovery mode. 

I am a bit desperate as I have my whole house autmation on the HC3 and nothing is working since two weeks. Many of the devices can only be reached with lots of effort.

I created a support ticket (#318833) two weeks ago and I already sent in the logs. The tech support reported the issue to the software department, but since 10 days and I get no answer.  I have no clue if someone is working on this and how long it will take.

Could someone please help me to get infromation and ideally some help in the short term?

[SmartHomeEddy 1,005]

I think you should contact support to check the status of your ticket. Maybe they think they only have to solve something in the next version. But you have to get your HomeCenter going again. 

[Matthias1 0]

I asked 3 days ago for an status update of the ticket, but I got no reply.

 

[m.roszak 763]

I pinged the topic from my side.

[m.roszak 763]

Ok, devs checked the logs, but your system does not have enabled remote access for support.

Please turn it on, without it we can't do anything.
You can do it from the recovery. 

[Matthias1 0]

thank you, I enabled the support access. It should work now

[m.roszak 763]

PM send