previous owner did not transfer ownership

[Maggy 0]

Hi,

 

We have bought a home that has a home center 2 installed.

The previous owner dropped from the radar before we got all the details of this system, so we did not receive any information or account on the home center.

 

Can I, from my own network, attach this home center to my account in any way?

 

What we already tried:

- we found some documentation that talks about Fibaro finder, we installed this.

  - this tool shows us that it can find the fibaro home center with IP 192.168.81.1, but when I click this, the page says "connection timed out"

 

- we also installed the app Yubii home center, and yubii home (not sure which one I will need)

  - in Yubii home center, I tried adding a new home, but it asks me to scan a QR code which I don't have (there is a thing that looks like a QR code on the bottom of the device, but this will not scan. The app will not accept this code (we tried on 2 different devices) 

 

please help!

[awlieser 19]

You should contact Fibaro Support about this problem. Cheers Alfons

[Sankotronic 2,370]

On 12/1/2024 at 2:55 AM, Maggy said:

What we already tried:

- we found some documentation that talks about Fibaro finder, we installed this.

  - this tool shows us that it can find the fibaro home center with IP 192.168.81.1, but when I click this, the page says "connection timed out"

 

Hi @Maggy ,

 

Your network is most probably not on the same subgroup 81. To connect to HC2 you need to temporarily change IP address of your computer to e.g. 192.168.81.100 and then you will be able to connect.

BTW - this IP address is the 'default' address for HC2 and it might be reset to factory settings. If that is the case then you should be able to login with 'admin' as username and password.

After changing IP settings on HC2 and saving it should be rebooted. After that you can reset IP address on your PC and find HC2 with browser by entering its IP address.

 

If above does not help then you will definitely need help from Fibaro support as @awlieser suggested.

 

Good luck!  

[Maggy 0]

On 12/2/2024 at 6:50 PM, Sankotronic said:

 

Hi @Maggy ,

 

Your network is most probably not on the same subgroup 81. To connect to HC2 you need to temporarily change IP address of your computer to e.g. 192.168.81.100 and then you will be able to connect.

BTW - this IP address is the 'default' address for HC2 and it might be reset to factory settings. If that is the case then you should be able to login with 'admin' as username and password.

After changing IP settings on HC2 and saving it should be rebooted. After that you can reset IP address on your PC and find HC2 with browser by entering its IP address.

 

If above does not help then you will definitely need help from Fibaro support as @awlieser suggested.

 

Good luck!  

I ask my son to try this, thanks for your reply.