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  • 0

Blocked on transfer from old HC2 to new one !


Question

Posted

Hi Team and Fibaro Members. I need your help.

I had a problem with my PROD HC2. So I bought a new one, send it to Poland in order to put it in 4.630 version (No choice, version was to old).

Today I received it back, made the backup a new cloud backup on old one, and the start the transfer protocol. All worked fine, received the 2 mails for old one and the new one.

Connexion to the new one, go to backup section, great my cloud backups from old one are present, but... I have not the button restore :

 

Please login or register to see this attachment.

 

 

And now I am completely blocked... Do not understand why. I opened ticked by support, but will be blocked over the nigh. Has someone the idea how to do that ?

 

Thanks for your help...

 

Nicolas

 

1 answer to this question

Recommended Posts

  • 0
  • Inquirer
  • Posted

    Found, i was no more the super user... Need to use admin/admin. Restore ok ! Now tests.

    • Like 1

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