Intercom Notification to IOS Devices after pushing call button does not work

[juwi2 2]

Dear Fibaro,

since Monday or Tuesday (eg. 06.01.25) of this week,

my IOS devices did not receive any push notifications after someone presses the call button on the Fibaro Intercom.

Is there a problem with this notification service on the Fibaro backend? In the Intercom history the missed call is recorded but nobody „heard“ the call because there was no push notification.

 

I tried the following:

I restarted the Intercom with powering it off the grid. I sign off from the Fibaro cloud id account and reconnected the Intercom after it.

 

Update 19:29 oclock:

If I try to manually connect/call to the Intercom it says:

“Connection error“ (2nd picture in this post)

 

My device specifications:

Intercom FGIC-002

 

IOS Devices:

IPhone 15 Pro (IOS 18.2.1)

Ipad Pro 2024 (IOS 18.2.1)

 

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Edited January 9, 2025 by juwi2
Small edit: typo

[juwi2 2]

Update from 12.01.2025

Even a factory reset of the Fibaro Intercom did not solve the issue. 
Please help @Fibaro Support.

[juwi2 2]

Update from 16.01.2025

Even with a new Fibaro Intercom the push notifications and call connection between IOS Device and the Intercom is not possible.
Not verified: But it seems that this error could be related to the IOS 18.2.1 Update.