Wall plug Type G unable to reset (power button disabled)

[MrConstruction 1]

I’ve bought a Fibaro Type G wall plug off eBay and it looks like it’s still connected to another controller. When I connect to power the ring goes from yellow to white. Then when I connect a device (such as a kettle) the colour changes when the device is active. 
problem is it looks like the button has been disabled as I cannot turn off manually or I am unable to hold button to reset. Holding for 30s does nothing. 
I’ve tried to put my HC3 into exclusion mode but I think as the button has been disabled on the plug, I cannot do this. 
Anyone got any suggestions?

 

thanks

Edited January 19, 2025 by MrConstruction

[Flash 103]

Hello @MrConstruction.

 

Did you check the frequencie, of your device??

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[MrConstruction 1]

It’s a Type G UK plug and I already have multiple of the same model number so frequency is not the issue. 
 

The seller must have activated “local protection” And didn’t disable before selling on eBay. 
 

I was hoping someone may know some sort of workaround to factory reset the device. 
 

Thanks

 

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