Whats happening with Fibaro

[Thomas_K_1972 0]

Hi,

 

I've now had a support ticket since end of December without getting my issue fixed. I do not get replies, even if i ask for a status. I've provided the requested information within 1 day after Fibaro have requested the info, but i do not get anything back. Are Fibaro closing it's activities, or do they not provide any support for HC3 anymore?

 

What's your impression of the Fibaro support

[SmartHomeEddy 1,007]

I needed support a view times, but always got a prompt reaction. I did use 

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, maybe there is a difference in the way the support is requested. 
 

If your ticket is of December (!) there definitely something is going wrong, I don’t think you will get a response. You can look up the status of your ticket yourself. 

[Thomas_K_1972 0]

The last reply i got was 5. February. Support requested information from me which i replyed to the same day. I asked for an update the 18. February, but no reply from Fibaro. Before that it also took more than a month to get a reply when i send them the requested information.

 

I also requested an update today, but i will be surpriced if i get an answer within the next couple of days

[SmartHomeEddy 1,007]

Do you use the Fibaro Desk / Technical support? 

[avensis18 0]

They may experience temporary issues or have an overload of requests.

 

Edited March 28, 2025 by avensis18

[Thomas_K_1972 0]

On 3/18/2025 at 7:32 PM, SmartHomeEddy said:

Do you use the Fibaro Desk / Technical support? 

Yes i do, but still no answer even though i ask for a status

On 3/20/2025 at 5:41 PM, avensis18 said:

They may experience temporary issues or have an overload of requests.

 

Since december 28? I doubt that they are so overloaded that they can't provide any kind of information

[Sankotronic 2,370]

Hi @Thomas_K_1972 ,

 

In 10 years with Fibaro I needed Fibaro support only twice and in both cases their reaction was fast and as expected helpful.

 

Can you maybe elaborate your issue here on forum. I'm sure there are users here that can help from their experience.

[JDF 0]

We sent a client's HC2 for repair in January 2nd. We received confirmation on February 24th that it was fixed and now has a new motherboard. However, the invoice we received has VAT errors. We've requested a corrected invoice twice and sent a reminder today, but haven't received a response since. We are happy to pay the invoice once the VAT errors have been corrected. Client is mad again tho 🤓

[GanzConrad 7]

Why repair? migration to HC3 takes maybe 1h, and prices are lowest in history.

[JDF 0]

It was the clients choice for the repair. I personally wouldn't install HC3 either.

[Thomas_K_1972 0]

After more than 4 month i got the answer below, so don't buy the "Shelly  Wave Pro Dimmer 1PM"

 

Hello,

 

I'm sorry fir th long-awaited reply.

We do not have a custom support for this device.

I created request for adding the support in the future, but I cannot say when and if it will be added.

I'm sorry for the inconvenience.

[JDF 0]

After about 5 months we got the repaired HC2 back too. Had to pay the incorrect invoice to get it back... They lost its cat cable and power supply's power cable but otherwise it works now. Sent many remainders that the invoice has mistakes in it, finally gave up, as it seems they don't care or understand what we wanted them to fix.