HC3 unresponsive

[cag014 731]

I don't know if the follow issue related to this version only. (As far I remember this problem was on previous versions, but now it's intensified)

While coding and restarting QA or scene several time (sometimes with errors and crashes) the HC3 stops to respond to web UI.

Unable to turn on/off devices and the popup menu doesn't have on/off buttons displayed. 

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REST API has a huge delay, sometime up to several minutes.

Looks like no scenes or QA are running...

To make story short - nothing works and looks like HC3 stuck on some kind of internal process. Unable to verify because the diagnostics page is not working also.

Reboot button doesn't work either, needs to disconnect/connect the power plug.

 

 

Edited July 26, 2025 by cag014

[SmartHomeEddy 1,005]

No issues overhere. But one could be able to make the HC3 unavailable with some nasty programming. I did once 🤣

[cag014 731]

5 hours ago, SmartHomeEddy said:

No issues overhere. But one could be able to make the HC3 unavailable with some nasty programming. I did once 🤣

Thats the problem, no nasty programming just some stupid syntax errors....

BTW, had same issue over the time w/o any programming.

[m.roszak 763]

Please download the logs after rebooting and send them over PM message, we will check it out

[cag014 731]

3 hours ago, m.roszak said:

Please download the logs after rebooting and send them over PM message, we will check it out

You mean system report?

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[Brors94 115]

3 minutes ago, cag014 said:

You mean system report?

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I think he means this: /api/service/logsDump   

 

[cag014 731]

On 7/28/2025 at 2:22 PM, m.roszak said:

Please download the logs after rebooting and send them over PM message, we will check it out

Will send the log file when it will happen

Meanwhile there is another issue that repeats itself every few days - all ZigBee devices are suddenly disconnected.

Attached log file of the issue, may be someone can take a look and provide an answer

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[cag014 731]

On 7/28/2025 at 2:22 PM, m.roszak said:

Please download the logs after rebooting and send them over PM message, we will check it out

It happened again have sent the log file to you over PM

 

Looks like when coding/editing HTTP requests then HC3 freezes, is anybody had the same issue?

 

 

Edited August 12, 2025 by cag014