Geofence isn't working

[awlieser 19]

On 11/5/2025 at 12:07 PM, Ini said:

Hi

 

We’re looking into the reported issue and will share an update once we have more details.

 

Best regards,

Ines

Hi Ines, any progress on this? If my memory serves me well the geofencing function stopped working properly after upgrading the firmware to  5.190.38. Thanks! Cheers Alfons

Edited November 8, 2025 by awlieser

[cag014 731]

5 hours ago, awlieser said:

Hi cag014, tried it according to your tutorial, but it‘s impractical and works only on a per room/device basis, e.g. I‘ve configured my Echo Kitchen as monitoring device - now, if I‘m in the living room (staying there) I get a notification after ca. 20 min that I‘m off-site. Additionally, I have no selection available to define the radius of the geofence …

Did you choose on New Routine in When section -> Location?

 

[awlieser 19]

Hi cag014, there is no selection for Location … just Smart Home and then a list of Echo devices

[cag014 731]

Is your Alexa having location permission set to Always Allow?

You should see all these triggers

Please login or register to see this spoiler.

 

Edited November 8, 2025 by cag014

[cag014 731]

On 11/6/2025 at 1:05 PM, Sjakie said:

Check setting is always sometimes it reset by themselves are.

Monday I had to click again on always connect. Happens here often after Apple update strange is that it is different sometimes my wife's phone and sometimes my phone.Depend on model??

Btw I have geofence trigger both in QA and in scene.

What about Android mobile (Galaxy) ?

[awlieser 19]

Yes, it‘s set to „always allow“, but I don‘t see all of the menu items from your screenshot - strange!

3 minutes ago, cag014 said:

What about Android mobile (Galaxy) ?

Don‘t have one ☹️

[cag014 731]

DO you run Alexa on iPhone?

is your setting: iOS → Settings → Alexa → Location → Always Allow + Precise Location. 

Looks like you are using an “Echo‑only environment” means you’re using Alexa strictly through Echo devices (like Echo Dot, Echo Show, Echo Studio) without the Alexa mobile app on a smartphone. In this setup, Alexa routines can only be triggered by voice commands, schedules, or smart home events — but location‑based routines won’t appear, because geofencing depends on your phone’s GPS, not the Echo itself.

Edited November 8, 2025 by cag014

[awlieser 19]

Yes, those are my settings …and l‘m using an iphone on the latest ios version. What I don‘t understand: Fibaro geofenfencing worked for years without any problems and now it it‘s broken

Edited November 8, 2025 by awlieser

[cag014 731]

3 hours ago, awlieser said:

Yes, those are my settings …and l‘m using an iphone on the latest ios version. What I don‘t understand: Fibaro geofenfencing worked for years without any problems and now it it‘s broken

Same for me...

[cag014 731]

@Ini

Any news, updates?

[awlieser 19]

Nope ☹️

[Ini 0]

W dniu 8.11.2025 o 17:58, awlieser napisał:

Hi Ines, any progress on this? If my memory serves me well the geofencing function stopped working properly after upgrading the firmware to  5.190.38. Thanks! Cheers Alfons

@cag014 @awlieser

 

Hi,

 

The issue has already been initially diagnosed and forwarded to the appropriate team, which will carry out a detailed analysis and implement a solution.

 

Best regards,

Ines

 

[awlieser 19]

Hi Ines, thanks, do you have an approximate timeline when to expect a solution?

[Ini 0]

W dniu 2.11.2025 o 21:03, wojtas810 napisał:

and when we managed to restore everything - suddenly zigbee shitted...

 

Hi @awlieser

 

At the moment, it's very hard for me to determine how long it will take to fix this issue. It depends on a few elements that we still need to check.

 

Best regards,

Ines

 

[wojtas810 17]

21 minutes ago, Ini said:

Cześć@awlieser

 

W tej chwili bardzo trudno mi określić, ile czasu zajmie rozwiązanie tego problemu. Zależy to od kilku elementów, które musimy jeszcze sprawdzić.

 

Z wyrazami szacunku,

Ines

 

 

 

 

So you're still doing nothing about it. All this talk about taking action, but it's hard for you to say – we've been hearing this on the forum since 2020!

Just a reminder, we'll be in 2026 soon. 🤦‍♂️

 

 

[Ini 0]

@wojtas810

 

Hi @wojtas810

 

We’ve noticed that the issue may depend on the phone manufacturer and the operating system version. Therefore, we need to conduct a more detailed analysis on our side to identify the factors that contribute to its occurrence.

 

Best regards,

Ines

[Sjakie 156]

iPhone 11 Pro fw IOS26.1.0

Connection internet weak mainly by switch home-away (operates different as old app) who never loose connection.

Is already since a few fw updates as well Fibaro/ Apple

[cag014 731]

6 hours ago, Ini said:

@wojtas810

 

Hi @wojtas810

 

We’ve noticed that the issue may depend on the phone manufacturer and the operating system version. Therefore, we need to conduct a more detailed analysis on our side to identify the factors that contribute to its occurrence.

 

Best regards,

Ines

Galaxy Z-flip 6 - is not working

Galaxy S25 - is not working

iPhone 15 (latest firmware) - is not working

[awlieser 19]

IPhone 15 Pro, latest sw release - started - for whatever reasons - working again.

My wife: IPhone 8, latest firmware 18.+ - not working

Edited November 14, 2025 by awlieser

[Nanis 1]

I have geofancing working but the proble is that the minimum radius is 150m. This is a huge radius!

 

I had to set the location to be at another further house so i would be on the border of the radius. This allowed it to work well when I return home ( i linked it to my garage roller shutter) and the shutters open in a good time BUT when i leave, it will not shut down because there is a delay and I have to be around more than 300m for the shutters to sense I left home and they shut down.

 

Any chance that the radius can be lowered to 20 or even 50 min please?