Home Center 2 — firmware 4.056, no update button

[kynfy555 0]

Hello,

I have a Fibaro Home Center 2 with the current firmware version: 4.056.  
In the control panel there is no button to update the software, and in Recovery there is also no option to download or update the system.

The situation is as follows:
- In the mobile app and in my Fibaro account the device appears in red (offline).
- In the configuration menu there is no Fibaro ID section.
- In Recovery the "Download" button is inactive.

I understand that version 4.056 is outdated, and without updating it is impossible to connect HC2 to the cloud and use the mobile app.  
Could you please advise where I can get a newer firmware (for example 4.6xx) to install manually via Recovery USB?  
I would appreciate a direct link or instructions on how to request the image from support.

Serial: HC2‑031095  
MAC: 00:22:4d:b6:67:24
 

[Sevvq 0]

Hi, I have exact the same problem. HCC2 with firmwere 4.056. Also no remote conncection via yubii ID, no option to update. I wrote to fibaro support yesterday and waiting on reply. Hopefully someone will help there or here  

Edited January 2 by Sevvq

[maryl 0]

@Sevvq Did you get any response? I have the same problem.