convert old backup HTC2 to be compatible with newest 4.63

[iSimone 0]

Hi ! 

 

i have an old HTC2 SerNo lower than 6000 and now is broken, I have buy new HTC2 with 4,63 firmware that can't read my old backup, is possible to convert to be read from 4.63 ?

 

tks

[m.roszak 763]

Backups are encrypted per hub, you can restore older backup on the new version but after migration of the configuration using our cloud services, here is the button:

Please login or register to see this attachment.

You need to select the original hub as a donor, 2nd one as a target one and thats it.
This transfers cloud backups from one hub to another, at the same time it also transfers special encyption keys to also allow restoring the local backups on the new configuration.

If your old hub is completly dead you will need to ask support for the assistance here.

PS As long your old backup is on version 4.500 or higher it will just work

[iSimone 0]

my old backup is from 4.17 firmware and I have only a copy in pendrive because previous version have not backup on cloud

 

[m.roszak 763]

So, please contact support -> its possible that they will find a way to help you.

PS
It best to not leave the system for several years without updating.

[iSimone 0]

how I can contact support ? via mail ? or ? tks

 

[Support FIBARO 11]

Hi,

 

below is the email address for our technical support team: [email protected]

 

If after thoroughly searching our support forum you still haven't found a solution to your problem, please report it directly to our technical department at: [email protected]

To help us resolve your issue as quickly and efficiently as possible, please submit all necessary information using the ticket form below.

Device/hub type:

Software version:
Hub serial number:
Brief description of your problem:
Steps required to reproduce your problem:

 

Best regards