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Found 4 results

  1. Evening all. I have been having some scene issues just recently where scenes that have worked for months just stopped working so took it on myself to reboot my HC2 Black. It is now stuck on starting services. I have used the power button on the back and killed the power via the mains and nothing will get it out of starting services. I have E-Mailed support and no response as of yet. I have tried a repair is recovery mode and this has not helped. As i have 100 physical devices, i do not want to wipe the box as it would take weeks to get t back u and running. The bios loads with no errors on screen and the hc2 rests on the normal screen when booted. I have no idea how to restore from the cloud as I can't find any documentation how to carry it out. Can anyone help on this issue of starting services and also answer this question. If i wipe the hc2 and it comes back to life, how do i perform a recovery of a previous backup to the hc2? Thanks, Hal
  2. Hello, Every couple of days HC2 is giving 503 message and I need to manually restart it. I'm attaching a picture to better illustrate the situation. Also the service status seems to be self explicatory: {"HCServer":{"running":false,"status":"Process not running"},"Zwave":{"running":true,"status":"Ok"},"FibaroServices":{"running":true,"status":"Ok"},"RemoteAccess":{"running":true,"status":"Ok"}} HCServer is not running and any api calls that I make, even the reboot ones have no effect. I would appreciate very much any advise that you might have, I must also mention that I'm running the latest stable firmware but this behaviour was also happening with previous firmwares.
  3. Hello Fibaro Team, I own the HC2 and HCL in two separate locations. I used HC2 since 4 years and I only got hanging issues when I tried a new beta or experimental firmware. Now since over 2-3 month my HC2 is constantly loosing the ability to connect to it every 4-5 days. The device exterior is very hot and only power cycle works to make it work again. I tried soft mesh reset to whole ZWAVE network, I also resigned from the beta firmware and I run 4.550 version since a month. It did not resolve the issue. I only have 2 standard scenes so I see no overlap issue. Please let me know what can I do to overcome this issue.
  4. Singe update 4.037 my HC2 keeps getting the 503 Server unavailable error. Pushing reset services on the webpage works, but it crashes again quite fast. Has anybody else experienced this issue? I have tried to reset the z-wave network, but it did not help. Have thought of resetting the device to factory settings, but I cannot find an option for that (It was an option on v3), does anyone know if it is possible to factory reset?
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