unable to logon after update to v2.140

[j.koolen 0]

I can't can't get access to my HC2 annymore since I upgraded to version v2.140.

Both the web interface en the iPhone App refuse my username and password. It worked fine a couple of minutes ago before the upgrade. I tried switching the device off and on without success.

Is there another way to get access? Whem i select "Forgot Your password?" and enter one of my user names i get "Username not found.". Can i return to the previous version or reset the admin password?

[j.koolen 0]

I solved this problem.

In order to access my system again I did a system recovery. After updating to the last regular version (v1.035) I restored a backup and my system was functioning well again.

Then I installed the latest beta again. After the update was finished I looked at the "Access Controle Panel" and all the users where gone! I recreated them and refreshed my browser.

Now I can log on normally.

[Guest LaMax]

Same Problem here. after a power loss restart the home center don't let me enter in the system.

[Guest Anonymous]

try

user: admin

pass: admin

[Guest LaMax]

Already tried. I Have tried my username, Admin /Admin admin/admin, ADMIN/ADMIN etc... seems that the HC2 refuse any kind of password.

[Guest Kuuno]

i had same thing couple of times, there is a bug in installation to new beta that only appears with some conditions (dont know what yet) so all users get deleted including admin/admin

[Guest LaMax]

UPDATE: if i try to reach the HC2 from home.fibaro.com and choose the iPhone/android interface i am able to login and use some of the appliances

[j.koolen 0]

As stated in the answer to my own question, it looks like the userdatabase is wiped during the installation of the update. The only way I could get it up an running was:

- Restore to previous version

- Install the beta update

- Let it restart

- Go in to the "Access Pannel" before you refresh your browser

- Create new users

If you refresh your browser direct after the installation of the beat update you cant access the HC2 anymore.

[Guest LaMax]

ok. now i try your solution.

[K.Bergmann 2]

I can't can't get access to my HC2 annymore since I upgraded to version v2.140.

This issue will be solved in. 2.142 version. All changes You can follow here:

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