Switching away from Fibaro (lost 2 years :) )

[UrSv 6]

I'm probably just one of those who cannot accept the way Apple does business and from my experience with a few hundred Macs and the same number of iPhones I can't say they are anything special in terms of stability.

Like I said I've had things that have been flaky enough but so far everything has still worked just fine and I don't get upset if one of my motion detectors is marked as dead as it still works just fine form the HA perspective. The thought of controlling my heating in any other way than setpoints like is contemplated here is just crazy to me and I don't build anything that will be a problem if the HC2 fails.

I work in IT as well and tinkering is a great part of the fun for me as well but I don't think I am the typical end user for the HC2. Consequently I try to see things in the perspective of my view on the platform and it's intended main market segment. Like you say most of the people using a HC2 is in part people who cannot afford or motivate a real high-end system but still want some kind of HA. I also realize that you don't get a HC2 for free but in, again, my opinion the price you pay and the support you get, including the return policy, is reasonably matched. As with everything YMMV and I don't think the HC2 is unreasonably expensive and I would never buy a HCL for half the investment as it in the end for a medium size installation only saves about 1-10 % of the total investment.

[fergalmccarthy 5]

And just one final reason on why Indigo is far superior to Fibaro HC2

There is not multiple threads on the Indigo Domotics forum from users looking to switch away.

[Guest bozman]

UrSv what Fibaro lacks is the informations to end users, every answer is: It's coming and you won't regret it.

No answers about v4, no answers about the sell stop in Sweden about their hardware.

Is their products safe?

Thats not the way you handel a customer relationship!

Apple has nothing to do about this!

Focus on the major issue here, what is our options here, alternatives!

[Guest mhn]

Focus on the major issue here, what is our options here, alternatives!

Well I am a Homeseer user.

But I don't think Homeseer is an alternative to HC2. Homeseer is for nerds. It has a lot of problems but there's always a way to get things done. I think I use 10 protocols or something like that.

HC2 to me is a product for people that just want's things to work. Things can't be too flexible if you just want it to work.

I newer meet a Home Automation master without problems. And I have been at this since 2007.

Please login or register to see this image.

/emoticons/default_icon_smile.gif" alt=":-)" /> I think there are 7 "dead" Z-Wave masters in my past. The last couple of years I haven't tried the new ones. I own a HCL just for the fun of it and like the looks of it. But to a Homeseer user it's very limited.

Regards

Morten

[UrSv 6]

UrSv what Fibaro lacks is the informations to end users, every answer is: It's coming and you won't regret it.

Which to me is just fine. I'd obviously like to have a planned date but I can fully understand why that is not possible. I accept that and have no intention of whining about it. It's not my decision to release such information and if I don't like it I can either accept it or not. I accept it.

No answers about v4, no answers about the sell stop in Sweden about their hardware.

There are lots of answers. Perhaps not the ones you'd like.

Is their products safe?

I fully believe it is after reading all the reports and checking out the stuff myself. There are lots of answers for that as well. Take a look at other products and make an educated guess.

Thats not the way you handel a customer relationship!

I haven't seen anything strange yet. Fibaro seem very alert when things happen and they try to help as soon as they can. Obviously there are people who post stuff here about their problems not getting help without even having contacted support. Contacting support is of course the ONLY reasonable way to do things if you actually need Fibaros help. Screaming for help in four letter word posts will not be particularly successful I suspect. Posting here can perhaps get you some community help but that Fibaro will see your posts is not guaranteed.

Focus on the major issue here, what is our options here, alternatives!

Sure, that is a personal choice. I personally don't have any reason to do so.

[ Added: 2014-11-23, 10:06 ]

@mhn, thanks for an insightful and sensible post.

Please login or register to see this image.

/emoticons/default_smile.png" alt=":)" srcset="https://forum.fibaro.com/uploads/emoticons/[email protected] 2x" width="20" height="20" />

[Guest bozman]

mhn that is the kind of post I want to read!

Please login or register to see this image.

/emoticons/default_smile.png" alt=":)" srcset="https://forum.fibaro.com/uploads/emoticons/[email protected] 2x" width="20" height="20" />

Thanks for sharing.

[akatar 208]

Focus on the major issue here, what is our options here, alternatives!

Well I am a Homeseer user.

But I don't think Homeseer is an alternative to HC2. Homeseer is for nerds. It has a lot of problems but there's always a way to get things done. I think I use 10 protocols or something like that.

HC2 to me is a product for people that just want's things to work. Things can't be too flexible if you just want it to work.

I newer meet a Home Automation master without problems. And I have been at this since 2007.

Please login or register to see this image.

/emoticons/default_icon_smile.gif" alt=":-)" /> I think there are 7 "dead" Z-Wave masters in my past. The last couple of years I haven't tried the new ones. I own a HCL just for the fun of it and like the looks of it. But to a Homeseer user it's very limited.

Regards

Morten

that's correct, i am also a homseer 3 user and i own 2 hc2 (slave and master) just for zwave. the fun stuff is running on hs.

hc2 should be plug and play without finding out how it works, while hs3 is more flexible and for that reason more powerfull. but can take a lot of time to figure things out

[Guest bozman]

akatar thnx for sharing,

is hs3 only on windows or does it run on other flavours of os?

Linux/osx?

[TimJWatts 4]

akatar thnx for sharing,

is hs3 only on windows or does it run on other flavours of os?

Linux/osx?

It can run on Linux, on top of mono and all the 7 layers of hell that ensues.

I tried.

Weird bugs.

Gave up. YMMV

[Guest mhn]

HS3 run on Linux.

But many 3. party plugins do not.

If you want it all HS3 is a Windows program.

There is a HS3 for Raspbarry Pi now. But I would newer buy it it's to limited.

Please login or register to see this image.

/emoticons/default_icon_smile.gif" alt=":-)" />

[akatar 208]

i did not see weird bugs, but you can always try free for 30 days

[Guest bozman]

Ok good to know, need to test indigo/Homeseer then..

Christmas is coming up, excellent time to test this then!

Please login or register to see this image.

/emoticons/default_smile.png" alt=":)" srcset="https://forum.fibaro.com/uploads/emoticons/[email protected] 2x" width="20" height="20" />

[Guest mhn]

It can run on Linux, on top of mono and all the 7 layers of hell that ensues.

I tried.

Weird bugs.

Gave up. YMMV

I don't think our mileage vary that much.

Please login or register to see this image.

/emoticons/default_icon_smile.gif" alt=":-)" />

It's just that with Homeseer I now do all the things I dreamt off with other masters. It just took forever to get here.

I would love a simple master to do the same I just don't think it's possible.

I want my touch interfaces my way and a lot of my hardware might not be big outside Denmark and so on.

[fergalmccarthy 5]

that's correct, i am also a homseer 3 user and i own 2 hc2 (slave and master) just for zwave. the fun stuff is running on hs.

hc2 should be plug and play without finding out how it works, while hs3 is more flexible and for that reason more powerfull. but can take a lot of time to figure things out

How many Z-wave devices do you have ? Or why the need for 2 x HC2 as master / slave configuration ? Also what is the fun stuff that runs on HS?

[akatar 208]

my zwave devices are 50+

above that plugwise (cheap fibaro plug version, cost second hand 18 euro's) i have 40+ of these, plugin is free

the fun stuff is:

rain radar, traffic jam, list of callers and who called who.

connection to opentherm gateway.

Phone number on tv screen, leds will go red if i don't want to speak to that person (mother in law)

the connection to my dsc alarm and caddx/networx alarm

and some other stuff

the use of cheap wall scene starters (13 euro a piece)

and a few touchscreens ....

i use 2 hc2 because my garage is to far away from my home, so there is a slave hc2

i have the hc2 just to test if i should move to homecenter, as far as i can see, the test failed (at this moment)

[Guest lochnesz]

I am sorry to say that I am starting to give up on Fibaro, both controller and endpoints. Looking back on this year, it has not been very pleasant. I have been living on the hope that Fibaro would show that action speaks louder than words. Many promises about new products, new functions, version 4.0, etc. but so far no real action. This year has been a huge step back for Fibaro.

Time flies and I just want a decent, working and reliable HA-system. Just started my trial with Indigo and bought some Aeon plugs and Qubino flush devices. So far so good.

Sorry Fibaro, I really thought that you would prove all who doubted you wrong.

Please login or register to see this image.

/emoticons/default_icon_sad.gif" alt=":-(" />

Please login or register to see this image.

/emoticons/default_icon_sad.gif" alt=":-(" />

Please login or register to see this image.

/emoticons/default_icon_sad.gif" alt=":-(" />

[fergalmccarthy 5]

And it gets better, the over the air firmware updates are working now, well at least for me. I'm in Ireland so I just have to do them via Ryanair or Aer Lingus to get them back to the UK, and when they come back over the air, they will be updated. Better get the screw driver out and start taking wall switches off.