Should i have really spent my money on a HC2?

[Produno 15]

Im hoping to outfit my new home which im currently renovating with full home automation. I was sucked into Fibaro due to their glossy advertising which inspired me, so i decided to go with the HC2.

Though after reading these forums a lot lately I see a lot of concerns with Fibaro and their system.

Should I really have gone with the HC2? Is my smart home not going to be so smart and just a massive pita? Im hoping a few here can give me some reassurances.

Also what Fibaro products come recommended and which should I avoid like the plague?

Cheers.

[Guest shapa]

"So, please stop focusing on new products and get this stable release out so I can spend my money"

Amen!

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[fuuss 25]

@ Shapa , i know that on some points I totally agree with you , and sureley not everything is perfect.

Nevertheless this * war is boring me out , reading every second post how bad this is and so on. Maybe you need a special subdivision called shapa_is_not_happy.

Just to tell you I bought an Iphone once , only problems , everything was shitty , service , hardware everything nevertheless I didn't bought any Apple product until then . that was my choice , so is yours to don't buy any fibaro hardware .

I am still very happy with the fibaro products even if not everything is perfect . I never had problem with support , by email , by phone , they were always friendly and help me out . I am also happy you have found your love in indigo6 and that's the way you should go . So just to be sure we know how you love your indigo6 and everything is better and funnier and and and...

So please ( and this is not personal ) stop your * war it is fuc**** annoying.

PS just to be sure this is not personal

Thank you

[pbosgraaf 1]

To be honest, i totally agree.

If you found Indigo is for you, move to their forum.

I enjoy my Fibaro system everyday never had any problems with it, so i don't need the negativity.

Cheers,

Peter

[deanrparry 19]

Urgh, sounds like I should steer clear of Fibaro for now.

I have 2 months roughly until I need to start buying more gear for my installation (around £8000 worth), so we will see if Fibaro have got their act together by then. If not I will be looking else where. Im starting to wish I had have just took the extra time to hardwire for Loxone.

Im a mechanical/electrical engineer with electrical installation qualifications and have a lot of mates in the trade. The idea was to use my home as a 'test' then go from there and maybe do some local installations. (at least my mates would have been interested in the same setup)

I would look pretty silly if my home ended up a pile of expensive * and not working as expected.

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Hopefully though Fibaro can bring themselves round, it seems a shame to loose a lot of customers because of a few design and decision mistakes.

So, please stop focusing on new products and get this stable release out so I can spend my money with you guys and not have to look elsewhere!!

THAT IS ONE SALE LESS! FIBARO HOPE YOUR WATCHING THIS?

[Guest shapa]

fuuss,

Luckily, democracy is not about listen someone who orders you to do something and making decisions for you.

I'm always happy to see (as well as many other people) when someone sharing experience. Sometimes it can save a lot of time and money.

It is so good to help others.

I'll stay here for a while. At least until I've got full refund from Fibaro.

Text removed due to violation of forum rules, paragraph III d. Insulting fellow users will not be tolerated on this forum. Warn. You are free to express your opinion as long as you do not break Registration Agreements Terms or do not abuse other members.

[JanJoh 1]

Should I really have gone with the HC2? Is my smart home not going to be so smart and just a massive pita? Im hoping a few here can give me some reassurances.

Also what Fibaro products come recommended and which should I avoid like the plague?

This thread probably does not need another "Me too!!", but I will still give one.

No, I cannot recommend purchasing the HC2 or HCL for any application right now. There is just to much waporware, strange buisness practices and unclear communication from manufacturer.

I have a few friends looking at me in regards of home automation. My advice to them right now has been the same "Do not go with Fibaro as the situation is now".

I personally will stick to Fibaro until next summer or so before making a suggestion on wether to ditch the platform and move to (as it looks right now) Homeseer. I have however frozen all additional development of my platform (with the exception of the additional motion sensor and flood sensor i ordered last week) until I make that decision. I am however a bit to deeply invested to make a decision to change lightly, and the developer site is a (tiny) step in the right direction.

Yeah, i run both Mac and Windows, so Indigo6 could be an option, but to me i6 does not have anything like HSTouch for Homeseer. But we'll see about that in six months i suppose.

I will however support the decision to release the (crappy) 4.x betas to general availability. Sure, I accidentally upgraded mine and ran into all sorts of issues, but if we assume that they are telling the truth in that the old Z-wave engine and State engine was the cause for many of the classic bugs then I support that it was a proper business decision.

So to re-iterate: Until Fibaro starts to realize and act on the fact that they need to sort out their existing issues before pushing new products to market, gives their customers a method to _completely_ backup their system to a location other than the memory stick and start to actually deleiver the functionality they advertise i will not give them another cent of my money nor recommend any one else to do so.

[OnnoH 1]

Shapa please do exercise your right of freedom of speech. Always good to see other people get worked up for nothing, while you yourself only suffer minor issues

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/emoticons/default_icon_evil.gif" alt=":evil:" /> (and there's always the ignore button). Also makes you curious which parts Fibaro moderated

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Switching to an alternative for Fibaro might seem like a good choice at this time, but there may be a catch. At Indigo you pay for the software (how about upgrades?) and you need to buy a separate controller. And there are always issues. People who like to tinker probably are the same ones who take the risk installing beta versions. I also guess that's the majority of people involved with domotica.

If you want a full-fledged-over-the-top-can-handle-everything system (like I do), it sure is frustrating to conclude that suppliers can't keep up the pace. I switched from Razberry to Fibaro, so I know what I'm talking about

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I have no experience with Indigo. Being a MacFan I'm still in doubt to invest €200. I'll ask them some questions, and go from there.

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Still I think Fibaro deserves the benefit of the doubt for now. I see movement on Bugtracker which gives hope. But the proof is in the eating of the pudding.

Anyone contemplating on buying a new system needs to do research. Check out your neighbours system

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/emoticons/default_icon_wink.gif" alt=";-)" /> Don't be surprised if the HC2 comes out on top. It's always a matter of time and money...and making concessions. Also patience is a virtue

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/emoticons/default_icon_eek.gif" alt=":shock:" /> Credits to Shapa for hanging in there for two years. I turned my back on Razberry after a year. The keys to my new home made decide to speeds up things to 'production'.

Good luck to everyone in the decision department. In the mean time lets keep each other posted which is the main purpose of this forum.

[fergalmccarthy 5]

OnnoH, what movement do you see on bugzilla ? When i check out the fixed bugs in V4 beta, funnily enough its empty, as is the roadmap. What is the point ? Fibaro keep putting "bug fixes" in the new announcements but never actually say what, even when asked multiple times. Its just ignored.

Indigo has a 30 day free trial, all you need seeing as you have a mac is a Z stick, 50 quid, and off you go, give it a run. I did a lot of beta testing with the Indigo guys, bought hardware purposely to get it supported for others and they added Z wave support from scratch in 8 months. Fibaro supports 1 native protocol and now have to re-write their engine, as seen in the new ads on Facebook and Twitter, how inspiring is that ???

Indigo supports Z wave, Insteon, X10, RFXCOM and a hell of a lot of others so although you do pay for upgrades, i'd prefer to do it to get the support and reliability that Indigo gives me, hence why I am going back ( wrongly bought into the flashy advertising of Fibaro and didn't do enough research ) and why I'm waiting for word back on my refund that i'm fully entitled to under EU legislation.

[OnnoH 1]

OnnoH, what movement do you see on bugzilla ?

Bugtracker issues reported by me (and others) getting acknowledged and assigned.

True they are not resolved yet. And I also wonder if Fibaro isn't flooded

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I'm on Z-wave only, hence the HC2 (and the Razberry before that). Installing the devices you see in my sig, was a breeze. VD's and LUA scenes are the icing on the cake, but that department is not in my comfort zone yet, whereas scripting in general is. Ripping stuff from this forum still gets me going forward. Thanks guys!

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The Z stick was already on my wish list. I don't know if I'm up for a migration yet (excluding/including devices behind the switches). Positive experiences on Indigo vented here sure make me keep my eyes peeled

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[fergalmccarthy 5]

I must be on the blacklist so because of the ten or so I've logged since alpha testing, only one has been acknowledged. That's over 4 weeks for some and to me that is not good enough

[deanrparry 19]

Its because they don't care!

They have your money lol your another mug just like me!

[A.Socha 133]

deanrparry, stop writing post like that, if you can't wait for fix of your bug please go back to 3.590.

We care , if bug is acknowledged then is on our list and will be fixed . We trying to fix the most critical bugs now. We understood that reported bugs for you are very important but please be more patient.

[fergalmccarthy 5]

Andrew, how long do you think is acceptable before an issue is acknowledged ? If its not acknowledged then nobody is working on it. There are 85 unassigned bugs for HC2 V3.X and 46 for HC2 V4.X. These date back to June, do you think this is acceptable and you wonder why people feel ignored.

As so many have called for, these should be the priority, not more functionality that is just like a red rag to a bull.

[JanJoh 1]

deanrparry, stop writing post like that, if you can't wait for fix of your bug please go back to 3.590.

We care , if bug is acknowledged then is on our list and will be fixed . We trying to fix the most critical bugs now. We understood that reported bugs for you are very important but please be more patient.

Then i suggest that you actually start using bugzilla to give feedback. How about actually acknowledging bugs? How about actually closing those that are fixed?

Two of my reports ARE fixed in the newer version ps but nobody has even ack'ed them in bugzilla.

Really, there is no big surprise that you are getting a lot of negative posts right now.

[deanrparry 19]

deanrparry, stop writing post like that, if you can't wait for fix of your bug please go back to 3.590.

We care , if bug is acknowledged then is on our list and will be fixed . We trying to fix the most critical bugs now. We understood that reported bugs for you are very important but please be more patient.

Then i suggest that you actually start using bugzilla to give feedback. How about actually acknowledging bugs? How about actually closing those that are fixed?

Two of my reports ARE fixed in the newer version ps but nobody has even ack'ed them in bugzilla.

Really, there is no big surprise that you are getting a lot of negative posts right now.

My point exactly... There is a post about pin number in GUI! Don't see that in xhangelog either!

And Andrew I am entitled to put what I feel and I feel you care more about new revenue then catering for existing cliental!

[ Added: 2014-09-16, 07:24 ]

This is why I'm pissed off!

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[Guest gembrain]

A.Socha - before having a go at the users please have a good look at Bugzilla.

There are hundreds of issues that are marked as severity "Major" and "Open". Some of them 18 months old!

Some are duplicates, many have probably already been solved, some shouldn't even be in Bugzilla, but there are plenty that are just left with no apparent resolution.

If you want users to believe that Fibaro cares about all bugs then it needs to be clear that whoever it has been assigned to is working on it or has completed it.

If this was clear to users that you were indeed solving problems then you would have more people thinking that it would be a good idea to buy an HC2 !!

I have recently bought my HC2 and I like it - but I won't be spending lots of money until it is clear that better testing is done by Fibaro before "upgrades" are released and that the primary goal of Fibaro is system stability and reliability.

[palomaray 5]

deanrparry, It's your own fault old chap, your battery is on red, that is a known recipe for disaster. Charge your battery and all will be perfect

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[yuzo 4]

Im hoping to outfit my new home which im currently renovating with full home automation. I was sucked into Fibaro due to their glossy advertising which inspired me, so i decided to go with the HC2.

Though after reading these forums a lot lately I see a lot of concerns with Fibaro and their system.

Should I really have gone with the HC2? Is my smart home not going to be so smart and just a massive pita? Im hoping a few here can give me some reassurances.

Also what Fibaro products come recommended and which should I avoid like the plague?

Cheers.

Hello, i'm also a new user of hc2 and i'm impressed a lot of this system and the possibility of making a lot with scenes, triggers and so on by our selfes. Clear, the current beta has really a lot of problems and fibaro solves them quite slow ... but think about the next release with a lot of corrected bugs.

As soon as the Danfoss controls are working with latest beta, we will buy >20.

[OnnoH 1]

As soon as the Danfoss controls are working with latest beta, we will buy >20.

That's a nice dangling carrot. But if it speeds up the process I don't mind

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[j.nowacki 5]

yuzo, Danfoss thermostats are really nice devices regarding their functionality, however such big number of them in one installation can cause some problems. They tend to generate much traffic, therefore with 20+ units you can experience delays in Z-wave network or even some dead nodes can appear. It is rather matter of the way they were designed, rather than configuration or HC2's software. Please consider reducing their number and everything should be ok

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