USB stick Recovery failure

[vincent.jooris 14]

Hello,

I know that on the HC2, the USB recovery Stick is used for :

• storing the backups we generate from the HC2
• as hardware verification to validate the box (to prevent frauduleuse reproduction of the box)
• storing the image to be used in recovery mode.
• ...

Without this USB stck, the HC2 can not work (I do understand that).

 

Now my concern is that if this USB stick is broken, I've to send the whole box back to Poland, via DHL, at a cost of +/- 100€ to replace a defective USB stock of 5 € ...

 

Shouldn't it be possible that if we have a broken USB stick,

Fibaro Poland :

• send a new USB stick via mail
• connect to our box in SSH to modify the box configuration, so it can works with this new USB stick instead of the old one ?

The benefit for Fibaro would be :

• reduce cost : no need to manage incoming box, send it back,  ...
• a pleased customer

The benefit for us would be :

• reduce cost : if the box in under warranty, no cost; if guaranty expired not the returning costs of 100€
• fast issue resolution : just the time to send a new USB stick
• we are pleased with the Fibaro support and we will buy more Fibaro products

[Guest sk8er000]

In that case I think that every customer with a broken USB like me will change the hc2 with something else without having to risk the same problem with a new one

[tinman 1,070]

In that case I think that every customer with a broken USB like me will change the hc2 with something else without having to risk the same problem with a new one

 

we have lot of customers with 100+ devices, not only blinking some lights but doing complex things where "something else" products are not good enought or simply too dumb. Btw, with "something else" product, you still have the same problem, you have to backup data somewhere. When a company disappear from market, the last thing you need is "cloud/online backup solution", but even without such worse case scenario, when no internet = you're screwed. USB stick is not that bad, you can always make copy of that and ask Fibaro (or us) to restore your data/config on new hardware. 

[Pedro_mas 0]

The best solution for everybody in this forum is the same, you can send your HC2, ,3, 4,5,..... to trash, it  will ??forever.

Thanks Fibaro, nice to have met you Fibaro, bye bye!