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Hi,

 

Since I (and a few others) have noticed much lower frequency of answers from Fibaro staff at this Forum I have started to find out if there is something going on with Fibaro. I have looked at Fibaro facebook (very active), I have looked into the bugzilla.fibaro.com also very active.

 

The conclusion is that Fibaro seems to have changed their strategy on how they will (not) interact with customers on this forum. Therefore I sent an email to their support to try to find out what I/we can expect here. It seems to confirm that Fibaro does not know how they will handle the forum. However, according to the email it is clear that they are working on more stable software for HCL. I thought I would share that conversation with the rest of the community.

 

Piotr Wardęcki 16 Nov 15  

Hello,

Yes, we are currently working on new software, stable version. There are plenty different projects ongoing, and I can assure that Fibaro is constantly developing.

I am not sure about the forum. Of course we check our forum, and our workers are also involved in some discussions.

In case of any technical problems, please email us to get help. Forum is a place where you can share your experience with Fibaro, not necessarily get help.

      Erik Simonson 15 Nov 15   Hi, 

I am a curious owner of HCL. I have currently the beta version of 4.057 installed.
I have noticed that Fibaro is no longer providing any answers on your forum forum.fibaro.com.
Also there has been no updates for a long time with regard to smartphone app or the software on the HCL.

What is the situation? What further development have you planned? What is your strategy for the forum, should we expect answers there? 

Best Regards, 
Erik

 

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I think you said in your OP. Fibaro are not actively communicating on the forum. They dip in and out as they choose. The have never made a commitment to provide full support on the forum only that they would try and be more active. Though as you are saying that level of activity has dropped now.

 

Don't expect clear communication as to what is coming up. For good and bad reasons they just don't do it.  The good reasons is, how long is a piece of string i.e. who knows how long it will take to fix one issue let along a hundred/thousand issues. They can't commit to release updates on a certain date otherwise they would be driven by the date rather than being driven by fixing the issues.

 

That said, we all painfully know that they need to get the HC2 and HCL controllers stable. We all want a rock solid stable platform to work from. Then they can focus on adding new features like plugins, that most other controllers already support. Maybe in another year we will be there. Fingers crossed!

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