Alarm panel bug

[magic_281 1]

Hi,

 

I'm using 4.090 and I have this problem since at least the beginning of this year!

 

When using the alarm panel, I define the actions to take in the alarm panel (for ex. send a push notification), I save it and the action appears in the header "sending push notofocation after 00 sec.". ok.

I save it.

I go in another panel or wherever else, I go back to the alarm panel and... in the header no action appears, so no action will be taken if the alarm is violated!

And in fact, I did the test, I opened a door when alarm was on, the interface (local or distant) indicates a violation of the alarm, but no action is taken.

In the alarm panel the sending message icon is activated (blue), so there is a bug. I did the test with other actions of the panel and the problem is the same: the alarm panel is unable to take any action.

 

 

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Edited September 2, 2016 by magic_281

[T.Konopka 8]

Hi,

 

I'm using 4.090 and I have this problem since at least the beginning of this year!

 

When using the alarm panel, I define the actions to take in the alarm panel (for ex. send a push notification), I save it and the action appears in the header "sending push notofocation after 00 sec.". ok.

I save it.

I go in another panel or wherever else, I go back to the alarm panel and... in the header no action appears, so no action will be taken if the alarm is violated!

And in fact, I did the test, I opened a door when alarm was on, the interface (local or distant) indicates a violation of the alarm, but no action is taken.

In the alarm panel the sending message icon is activated (blue), so there is a bug. I did the test with other actions of the panel and the problem is the same: the alarm panel is unable to take any action.

 

Hello,

 

Please, add screen shots to your original post indicating where you see certain things. It will be more informative for others.

[magic_281 1]

done!

[Alex 32]

Actually I am having the same problems.

I am using 4.090 and have set up some scenes that should be started if an alarm occurs.

This had worked before, but right now I triggered the alarm by myself and only the internal alarm of the HC2 went on, no scene was started.

[T.Konopka 8]

Hi,

 

I'm using 4.090 and I have this problem since at least the beginning of this year!

 

When using the alarm panel, I define the actions to take in the alarm panel (for ex. send a push notification), I save it and the action appears in the header "sending push notofocation after 00 sec.". ok.

I save it.

I go in another panel or wherever else, I go back to the alarm panel and... in the header no action appears, so no action will be taken if the alarm is violated!

And in fact, I did the test, I opened a door when alarm was on, the interface (local or distant) indicates a violation of the alarm, but no action is taken.

In the alarm panel the sending message icon is activated (blue), so there is a bug. I did the test with other actions of the panel and the problem is the same: the alarm panel is unable to take any action.

 

Hello,

 

I am not entirely sure what you mean.

Firstly, be informed that we struggle with notification issues so they do not work as expected at the moment.

Another thing, I can't get my head around this sentence: "I go in another panel or wherever else, I go back to the alarm panel and... in the header no action appears, so no action will be taken if the alarm is violated!" Do you mean that the interface inform you about the violation of the alarm (pop-up, red light, and you have to use your PIN to stop the alarm), but the shutters do not go down and emergency lights are not switched on?

[magic_281 1]

Hello,

 

I am not entirely sure what you mean.

Firstly, be informed that we struggle with notification issues so they do not work as expected at the moment.

Another thing, I can't get my head around this sentence: "I go in another panel or wherever else, I go back to the alarm panel and... in the header no action appears, so no action will be taken if the alarm is violated!" Do you mean that the interface inform you about the violation of the alarm (pop-up, red light, and you have to use your PIN to stop the alarm), but the shutters do not go down and emergency lights are not switched on?

 

Yes, it's what I mean: in picture 2 you can see that "blinds close" and "emergency lights" are enabled. But if the alarm is violated (pop up red light etc.) blinds close and emergency lights are not swithed on. Because you can see in picture 3 that "alarm will take following actions"  is empty. So that is a bug because it shoudn't be empty.

[Alex 32]

+1

[Sankotronic 2,370]

My HC2 is on 4.090 and I use Alarm panel only partly, just to start my scene in LUA if alarm is breached and to send picture from camera and this is working perfectly. But as magic_281 wrote List of actions that alarm will take if breached is showed only after SAVING panel. As soon as page is refreshed this list of actions is gone.

 

Before I was also using action to turn on lights and lower the blinds but all that is now activated by my LUA scene same as sending all types of notification to all users.

 

So, this is my alarm panel just after clicking on SAVE button:

 

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and this is after refreshing page (list of actions is gone):

 

Please login or register to see this attachment.

 

But still this two actions that I use are working perfectly!

Edited May 2, 2017 by Sankotronic
Attachment quota filled up / deleting older stuff sorry :-(

[alexndr 1]

I'm having the same problem. No notifications pushed and scenes are not activated when alarm is triggered. I'll be glad to share whatever information you need to assist. 

[magic_281 1]

As explained by Sankotronic actions are gone after refresh. But for me actions are not working at all!

 

Till 3 days I have notices another problem which is linked to the alarm panel:

 

All my scenes (LUA scenes and blocs scenes) had the "do not interrupt scene if alarm is violated" tick and written in red.

Scenes worked perfectly.

I decided to untick all the scenes in order to interrupt scenes if alarm is violated.

No scenes work anymore! Scenes are interrupted wether alarm is violated or not.

[Cameleon 17]

I get this too in 4.090 and sporadically in 4.091 too. I does seem to trigger the scenes and notifications in 4.091 even if not shown in the list of actions to take. Lack of notifications I believe is a different bug to the alarm panel issue. 

[T.Konopka 8]

Yes, it's what I mean: in picture 2 you can see that "blinds close" and "emergency lights" are enabled. But if the alarm is violated (pop up red light etc.) blinds close and emergency lights are not swithed on. Because you can see in picture 3 that "alarm will take following actions"  is empty. So that is a bug because it shoudn't be empty.

 

Hello,

 

When you are in the Alarm Panel, on the left hand side you can see a list of devices that can trigger the alarm. Make sure that all of them are working properly.

I had a FGMS that was not communicating properly and the emergency lights did not go on. Woke up the device and the actions work like a charm.

Please, check the devices if this will not be the case we will investigate further.

[Alex 32]

The alarm goes on, that is working perfect.

Just the scenes that are enabled and should run (as it worked earlier) do not get started anymore.

[T.Konopka 8]

The alarm goes on, that is working perfect.

Just the scenes that are enabled and should run (as it worked earlier) do not get started anymore.

 

Hello,

 

The OP posted about actions in Alarm Panel. Your issue seems to be something else.

What scenes do you have? Block? LUA? You should post them for others to check and see if there is no cause of the issue.

[Alex 32]

I have mostly LUA scenes (and they were running fine and so still run fine if I start them manually).

They are very easy (like enabling two devices e.g.).

But two weeks ago I have tested alarm again and the alarm system by Fibaro did not start them as it was done e (with versions below 4.090).

I got alarm on the Fibaro-Android-App, also on the Web GUI. But none of the scenes wa sstarted.

 

On the alarm panel you can activate and setup several actions that should happen X seconds after an alarm occured. None of them was triggered.

 

In my opinion that is the same as the first poster (magic_281) did mention.

[magic_281 1]

Hello,

 

When you are in the Alarm Panel, on the left hand side you can see a list of devices that can trigger the alarm. Make sure that all of them are working properly.

I had a FGMS that was not communicating properly and the emergency lights did not go on. Woke up the device and the actions work like a charm.

Please, check the devices if this will not be the case we will investigate further.

 

Hi,

 

triggering alarm is not the problem.

All of my devices can trigger the alarm properly.

The problem is about the actions to take in advanced alarm panel.

=> scena panic : doesn't work

=> scena lights on : doesn't work

=> scena blinds on : doesn't work.

Well no scene work.

They are flaged as "activated" but don't work.

[magic_281 1]

I have mostly LUA scenes (and they were running fine and so still run fine if I start them manually).

They are very easy (like enabling two devices e.g.).

But two weeks ago I have tested alarm again and the alarm system by Fibaro did not start them as it was done e (with versions below 4.090).

I got alarm on the Fibaro-Android-App, also on the Web GUI. But none of the scenes wa sstarted.

 

On the alarm panel you can activate and setup several actions that should happen X seconds after an alarm occured. None of them was triggered.

 

In my opinion that is the same as the first poster (magic_281) did mention.

 

Yes we are talking about the same problem since the beginning of this post...

[T.Konopka 8]

Hi,

 

triggering alarm is not the problem.

All of my devices can trigger the alarm properly.

The problem is about the actions to take in advanced alarm panel.

=> scena panic : doesn't work

=> scena lights on : doesn't work

=> scena blinds on : doesn't work.

Well no scene work.

They are flaged as "activated" but don't work.

 

Hello,

 

Maybe I should be more precise with my reply. My alarm was also triggered, but there was no action. I deleted devices (dead, not communicating, etc) I did not need in triggering the alarm and the actions worked.

 

I have mostly LUA scenes (and they were running fine and so still run fine if I start them manually).

They are very easy (like enabling two devices e.g.).

But two weeks ago I have tested alarm again and the alarm system by Fibaro did not start them as it was done e (with versions below 4.090).

I got alarm on the Fibaro-Android-App, also on the Web GUI. But none of the scenes wa sstarted.

 

On the alarm panel you can activate and setup several actions that should happen X seconds after an alarm occured. None of them was triggered.

 

In my opinion that is the same as the first poster (magic_281) did mention.

 

When it comes to triggering scenes created by a user, I have no idea how your scenes look like. I advised that you should post your scenes when you mention them so everyone would know what you are referring to

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[Alex 32]

Please login or register to see this code.

As you can see this scene (for example, I have several ones) is pretty easy...

 

This scene is marked as hidden, running during alarm is activated and setting start of it to "manually" or "automatically" does not change anything.

 

This scene is working perfect if I hit the "Start" button.

At the alarm panel this scene is choosen to be started 20 seconds after alarm is triggered. Even after two minutes (after alarm was triggered) only the App is making noice.

[magic_281 1]

Hi,

 

I'm now in 4.100 Fw, and I have still the same problem, all my modules work perfect.

Alarm panel doesn't work.

[Alex 32]

My problems disappeared by updating to 4.1