Zipato RGBW bulb no light

[hTiger1 49]

Hi
Light does not work when values are under 26, applies to all colors.
Whether I use sliders or setting the scenes, it's the same.

If I just turn one color, it is the same.
Has anyone seen it?

 

No light

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Light OK

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No light

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Light OK

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Edited October 12, 2016 by hTiger1

[hTiger1 49]

Hi guys
Do you think it's the bulb is defective, or there is a fault in the software?
FW 4.100

[T.Konopka 7]

Hello,

 

Did you change any parameters of the device regarding light? Or are they of default values?

[hTiger1 49]

Hi

There are not so many parameters and tinker with, but they are both default.
I have softrekunfigureret, but the problem is still there.
The bulb worked to begin with, it was purchased 21 / 4-2016 and HCL fw is frequently updated, but I can not say exactly when the error occurred.

 

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Edited October 19, 2016 by hTiger1

[T.Konopka 7]

On 18.10.2016 at 7:47 PM, hTiger1 said:

Hi

There are not so many parameters and tinker with, but they are both default.
I have softrekunfigureret, but the problem is still there.
The bulb worked to begin with, it was purchased 21 / 4-2016 and HCL fw is frequently updated, but I can not say exactly when the error occurred.

 

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Hello,

 

After consulting our engineers we concluded that the bulb may cause the issue. It may improperly read values sent from the gateway.

I reported the issue for verification. I will share the findings with you when I get them.

[tinman 984]

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please note that there is already Zipato Bulb v2.0 firmware version on the market, it does have even more strage things (one have to set at all color to at least 1 to be able to change any color, with set to 0 on at least one color the others are not always working - but this was already reported by us and z-wave europe as bug)

[hTiger1 49]

Hi
Thanks for reply.
I have tried a factory reset of the bulb, but there is no change.