HC2 constantly drops internet connection

[dondi 0]

Hey all

I just got my new HC2 a few days ago.

my modules are all configured in the system,

 

My problem is that my HC2 is dropping (and after a few min. reconnecting) the internet connection (the 3rd light on the device turns off)

 

when there is no internet connection I can't connect to HC2. not from PC browser and not from the phone/tablet app.

 

Any help will be welcome

 

[fantastrick 0]

Same issue here and now I can not reach the app or site anymore to make changes or run anything. The motion sensor still works.. so the HC2 is working. I just can not use anything anymore... annoying..

[akatar 208]

@fantastrick try another lan cable, it is a long shot but who knows

[fantastrick 0]

1 hour ago, akatar said:

@fantastrick try another lan cable, it is a long shot but who knows

thanks! Tried it... nothing..

[akatar 208]

@fantastrick ok,

next try

use google dns in the hc2 8.8.8.8

if that doen't work, shut down the hc2 en ping the hc2 ip, it might be that there is another device in you're home using hte same ip adres

[fantastrick 0]

I wish i could change the DNS. That would mean I could reach the settings page. I can not acces anything via browsers or app(s). Nothing.

It's there. The LED's burn. Like a ghost in the dark...

[akatar 208]

open a dos windows and ping the hc2

does fibaro finder work?

[fantastrick 0]

25 minutes ago, akatar said:

open a dos windows and ping the hc2

does fibaro finder work?

 

Fibaro Finder worked. Found the HC2 under a different IP. This while I have fixed IP on in the Fritzbox.

Connected to new IP. Loading took a loooooong time but no succes. 

I have a feeling I need to give

Please login or register to see this link.

a try tomorrow.

 

Edit:

Ping on both IP dresses failed.

 

PING >>IPADRESS<<): 56 data bytes

Request timeout for icmp_seq 0

Request timeout for icmp_seq 1

Request timeout for icmp_seq 2

Request timeout for icmp_seq 3

Request timeout for icmp_seq 4

Edited June 16, 2019 by fantastrick
Edit ping info

[akatar 208]

@fantastrick remove the fixed ip on the fritzbox, then restart the hc2 and find the hc2 with fibaro finder

[fantastrick 0]

9 minutes ago, akatar said:

@fantastrick remove the fixed ip on the fritzbox, then restart the hc2 and find the hc2 with fibaro finder

Turned off fixed IP

Turned off HC2

Turned ON HC 2

No luck

 

Turned off HC2

Turned off Fritzbox

Turned on Fritzbox

Turned on HC2

Cleaned out dishwasher (to wait some more time)

No luck

[akatar 208]

@fantastrick and what did fibaro finder?

 

[fantastrick 0]

Found the same (xxx.xxx.xxx.81 IP adress. First was xxx.xxx.xxx.71)

[akatar 208]

last try before going to recovery, plug the hc2 directly into the fritzbox

[fantastrick 0]

It is...

Something I notice now in Fritzbox.

It says the HC2 is working, but does not have an internet connection.

Image 1 shows a receiver on the wifi (world image) and below is the HC2 (Green light)

 

And...

 

The Fritzbox shows 1xx.xxx.xxx.71

The Fibaro Finder 1xxx.xxx.xxx.81

 

uhm...

Please login or register to see this attachment.

Edited June 16, 2019 by fantastrick
typo

[akatar 208]

The hc2 is using a differant ip adres then the fritzbox thinks, so the return traffic does not reach youre hc2

[fantastrick 0]

The question now is.. how can I solve this...

[fantastrick 0]

Ok. Solved.

 

What happend was, of course, a mix of things.

 

The IP address of the HC2 and the Fritzbox were different from each other. The HC2 got an IP range outside of the range of the fritzbox. How? No clue.

The IP address was so close to the existing one that I misread it as being outside of the range. So this should be solved by resetting the IP.

 

How? I had some help:

HC2 connected to laptop with LAN cable 

Set IP on laptop to:

IP-adres >>IP THAT WAS OUT OF RANGE<<

Subnet: 255.255.255.0

Gateway: >>IP THAT WAS OUT OF RANGE

 

DNS 1.1.1.1 and 8.8.8.8

 

After that you can connect to the HC2 on the IP OUT OF RANGE and set the IP back to the one in range.

 

And now... it works!

[masko77 0]

Hallo I hlave same problem but I cant even load web login page/recovery/ fibaro. I tried it directly to the PC. I have nie static IP. HC2 is working with my scenes. But I cant login /net pr lokal/

Had anyone this problem?