Unknown Shutter Position - Recalibrate

[Lenny212 2]

Hi, each time I use the roller shutter HC2 reports Unknown Shutter Position reported, please recalibrate it. How do I do this?

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[A.Socha 112]

what shutter you got? Fibaro?

[Lenny212 2]

The Shutter Controller is Fibaro, yes

[jakub.jezek 350]

7 minutes ago, Lenny212 said:

The Shutter Controller is Fibaro, yes

Did you calibrate shutter after inclusion?

[Lenny212 2]

Yes but I don't have two momentary switches (one for up and one for down) I have a single toggle switch with up, stop and down. Stop no longer works, when it is moving up I have to toggle switch to down to stop the shutter and vice versa. Where the instructions say I should press the button 3 times for more than 3 seconds, I am not sure that this is working. I am wondering if two momentary switches are required for a roller shutter controller to work properly.

What does calibrating the shutter do? Do you need to press the down wall switch button 3 times when the shutter is in the down position to tell the HC2 that this is down? Or can you do this when the shutter is in any position and moves down as you press and hold the down button 3 times.

[Jacek Stark 44]

Please, exclude and include module  once more again.

[Lenny212 2]

I am not sure I have the confidence to do this.

The HC2 has forgotten another shutter controller and refuses to detect it. I have turned house power off, set HC2 to detect new device and turned house power back on, and nothing.

[Jacek Stark 44]

@Lenny212

You must read procedure of exclude module. You can`t include device ( roller shutter ) without exclude first.

[Jamie mccrostie 82]

17 hours ago, Lenny212 said:

I am not sure I have the confidence to do this.

The HC2 has forgotten another shutter controller and refuses to detect it. I have turned house power off, set HC2 to detect new device and turned house power back on, and nothing.

Lenny I can see you are having a few issues. We all started here once so I know the issues when you dont understand whats going on.

Have  you done some reading in Elearning yet? Make time to do this because it will help. 

Sometimes the modules dont load correctly and as @Jacek Stark said you have to exclude them from the system and then reinclude.

From your earlier posts you seem to be having issues with signal strength. Did you google about your new  extender? I did and there is some stuff re set up there online.

You also could buy a longer network cable to get the HC2 closer to the installed  module your trying to include. Good signal is really important at this set up stage, once you have some other modules installed and set up the signal should get better.  The more you play around with HC2 and do more reading it will get easier.

@Lenny212

Also you may have already seen this but...if you click on "knowledge" tab at top of forum header ... goto manuals but click on the "more"button and there are a couple of "how to"videos  on shutter module there and much better instructions than the one that comes with unit.

[Lenny212 2]

Thx for the words of encouragement @Jamie mccrostie. Yes, I am very frustrated with Fibaro. However, I don't give up easily and will follow your advice.

[Jacek Stark 44]

@

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 You are right !

[Fly 1]

Hi there, did you manage to solve your issue @Lenny212 ?
I have similar problem than you:

 

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I made hundred of tests, exclusion, inclusion, parameters, I still can't manage to get ride of that problem...

If you have the solution, I want it ! :-)))

 

My initial problem is there, I search Google everywhere to find a solution (Fibaro support proposed me to update FIBARO, but it's already done)

 

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Fly