HCL recovery mode 'add new user' NOT WORKING!

[Med 0]

Hi,

 

Firstly, let me explain my background. I have been working in the IT industry for years. I can work my way through troubleshooting different protocols on various connected devices without too much effort. I live in South Africa and recently started looking into Smart Home Automation installation as a business. I purchased the HCL, Motion Sensor and Double Switch 2 from a local Fibaro re-seller. All the kit arrived without a hitch.

 

Upon setting up the HCL, it worked and I got it up and running without too much hassle, but as soon as I kicked off recovery mode (to wipe and start over), I could only login via the HCL device ip with the default 'admin' credentials. When I start the configuration wizard it asks me to add user. when I put in my FIBARO ID, it says, it already exists?!

 

The reason I chose Fibaro to use as my preferred Smart Home brand for my new installation business is the hardware seemed incredible, The software is a massive let down. Before I went into recovery mode, I tried to setup the new Android 'Home Center' app. when I eventually got it to work and connect to my HCL, every screen on the app was blank?! Hence trying HCL hardware recovery mode. Now I cannot even use my Fibaro ID anymore to login to the HCL via IP and stuck having to use the default local access admin credentials.

 

TBH, if I cannot get this working seamlessly in the next few days, I will be returning all Fibaro kit and going to opt for using only Samsung Smartthings kit for all client installs.

 

I will be sending Fibaro support the same above message.

 

 

[Med 0]

In addition, the Fibaro Sensor can no longer be added to the device list in learning mode. Simply does not pick it up. 

Edited March 6, 2019 by Med

[Guest dobsovicj]

Hello @Med, 

Fibaro ID is for remote connection from the Internet (access to Fibaro cloud home.fibaro.com, or set remote access from mobile phone), you have to use local user account for local connection. Dont create new Fibaro ID account.

 

About Fibaro sensor - you have to remove/delete this device from Z-Wave network first... (menu Devices\Add or remove devices\Delete device (below on the page), then 3x press B button on PIR sensor. Then try to add device again.

 

[Med 0]

I understand that, but upon doing a recovery mode factory reset, when opening the Hcl through the local ip address, if requested me to add a user. Why should i have to do this when i already have a fibaro id user account? I had to create this new account using a new email address, which is ridiculous.

 

Then when i try login to the app on my android phone and connect to me HCL, it returns a prompt 'AUTHORIZATION ISSUE - USER AUTHORIZATION ISSUES'

 

So then I login onto the FIBARO ID online area, i see my HCL in the list (it says 0 users', i tap on the '>', try add user and it says 'SOMETHING WENT WRONG - please retry later'

 

It is crazy!

[Med 0]

Any ideas?