Alexa skill does not find any devices

[missenberger 6]

Good evening everybody,

 

i had some problems with the Alexa skill lately, so I decided to delete all scenes and devices in the Alexa app and deactivate and activate the skill again.

 

So far, so good. I could connect the skill again, but Alexa could not find any device. I have round about 100, but none of them was found. After 10 times searching for devices, deactivating the skill and activate it again, I had at least 70 of my scenes found, but the devices are still missing.

 

I found a support document from fibaro, that defined a minimum software version, remote access and that the home center is listed on first position on home.fibaro.com. I checked all three things... no problem here.

 

Why does Alexa not find any devices?

Some ideas?

 

Best regards

Michael

[paolo 3]

5 minutes ago, T.Konopka said:

Can we assume that the issue has been solved for you?

Or do you still experience the issue of devices not being discovered?

 

Solved thanks

[paolo 3]

same problem here

[Jothebone 2]

same problem by me. HC2 450

[macmonty 3]

Same problem here, I try to downgrade various firmwares en my HC2 with no luck, the fibaro service not answer my opened ticket with a solution, very frustrated with this issue.

 

Regards

[missenberger 6]

They seem to refuse supporting this issue here. My ticket is still unanswered

[Fra 0]

same problem by me...:-(

[10der 832]

@T.Konopkais any news here. Also not all devices discovered by allexa app. 

[sgresleri 0]

Same problem...

 

[T.Konopka 8]

On 5/29/2019 at 6:18 AM, 10der said:

not all devices discovered by allexa app. 

But some of them are found?

Note that Alexa will not find all of the devices as some types are restricted.

Please login or register to see this link.

 

We found that there is an issue with device ID within Alexa skills - we informed Amazon about it and we are working on the fix on our side as well.

I did not receive any estimated time of fix release, but it has a high priority so it is expected that it will be solved during this week.

So stay tuned and I apologize for inconvenience!

 

 

[10der 832]

@T.Konopka thank you, Sir!

[HomeSystem.sk 69]

On 6/5/2019 at 3:58 PM, T.Konopka said:

But some of them are found?

Note that Alexa will not find all of the devices as some types are restricted.

Please login or register to see this link.

 

We found that there is an issue with device ID within Alexa skills - we informed Amazon about it and we are working on the fix on our side as well.

I did not receive any estimated time of fix release, but it has a high priority so it is expected that it will be solved during this week.

So stay tuned and I apologize for inconvenience!

 

 

Still no fix right? It does not detect any device or scene. 

[missenberger 6]

Six weeks later and still no fix. Fibaro support stopped answering my eMails. Just created a second ticket.

And i wrote several emails to Fibaro directors and their CEO; I wrote to all email adresses i could find. Even wrote to their facebook page. Its time to escalate that a bit 

[missenberger 6]

Update: Fibaro wrote me an email. There have been changes from amazon, where Fibaro did not get an information and thats why finding devices isnt working anymore. They are already fixxing it and reached test phase already. They ask for patience and chances are, that it will be fixed until end of this week.

[T.Konopka 8]

I can confirm that the fix has been already implemented. It should be available for users worldwide.

Should you face any issues with the duplicates of scenes or devices, simply use "Forget All" and "Discover" them again.

 

Feel free to post feedback about the fix!

[10der 832]

@T.Konopka all stable  no devices  as expected  

 

Please login or register to see this spoiler.

 

[paolo 3]

Please login or register to see this code.

Please login or register to see this code.

[missenberger 6]

Worked on my side. After searching for devices it said „150 scenes found“. But scenes were available before that. So i checked and found out, that all devices have been found again. I did not compare devices with my homecenter yet, but on the first view it looks like all devices have been found.

 

Thank you Fibaro.

 

I hope, this solution will work soon for all other people as well.

[paolo 3]

 

Please login or register to see this spoiler.

 

[macmonty 3]

In Spain same problem no detect devices, i delete the skill and reinstall with same result 0 devices detected, very frustrated

 

[Memphis60 0]

Still same problem. Also update to version 4.453 did not help.

On 6/19/2019 at 11:58 AM, T.Konopka said:

I can confirm that the fix has been already implemented. It should be available for users worldwide.

Should you face any issues with the duplicates of scenes or devices, simply use "Forget All" and "Discover" them again.

 

Feel free to post feedback about the fix!

I cannot confirm that it is working!. I deleted all devices (over alexa.amazon.com interface). Removed skill and added again. Found nothing. What else can I do. What did you do? Which version do you have?