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Plug-ins on HC2 not working


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I can't get plug-ins to work on HC2. Loaded Sony TV plug-in and searched for TV with search button in Network configuration. No IP devices comes up on the list. Also manually entered IP address, but plug-in still won't connect to tv. TV is on and on same network as HC2. I can ping the TV ip, so definetely on the network, but HC2 won't find it. Anyone else experienced the same? I have the same issue  with a customer and none of their devices show on the device list in LAN network. Please help. I emailed support and no response.

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