HC3 and remote app issue

[Guest Gaff]

Hi, 

 

I recently switched from Zipabox to HC3. Unfortunately there are all sorts of issues which I didn't have with my previous gateway. My configuration (only a few Z-Wave devices, Harmony, HUE) appears to be complete and working. I'm using the latest firmware (5.021.38). Devices and scripts respond to web interface, However, the Home Center iOS app suddenly won't connect to the HC3 anymore, showing a message "your home center is not fully configured yet". Does anyone else see this issue?

 

Fibaro support recommended to do a factory reset, which I did. However, even though the app is connecting again, I can no longer add any of my Z-Wave devices again, so I went back to my latest cloud backup. So in other words: I'm stuck. 

 

Does anyone else see these same issues? 

 

 

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[akatar 208]

8 minutes ago, Gaff said:

 

Fibaro support recommended to do a factory reset, which I did. However, even though the app is connecting again, I can no longer add any of my Z-Wave devices again, so I went back to my latest cloud backup. So in other words: I'm stuck. 

 

Does anyone else see these same issues? 

 

 

 

 

If you do a factory reset, after the reset you have to exclude youre devices first and then you can include them again.

 

[Guest Gaff]

On 3/13/2020 at 5:45 PM, akatar said:

 

If you do a factory reset, after the reset you have to exclude youre devices first and then you can include them again.

 

I think that’s what I did with the smoke detector I used to test inclusion. Anyone here with HC3? Do you see the „Smart Home“ LED flashing while you‘re in adding mode?