HC2 Remote Access Not Working

[thomjyt 0]

FIBARO remote access suddenly stopped working for me today (was working fine yesterday). I did not change the configuration or perform any updates on HC2 nor my router.

 

When using the FIBARO application locally, it works perfectly well. It also works when I sign into the local IP via a machine on the same LAN network. 

 

However, the FIBARO mobile app says invalid username / password when logging in remotely. Google Home integration is also broken.

 

When I try accessing home.fibaro.com, the site only works intermittently (what happens is after signing in, it shows me the remote access login screen again. clicking "log in" does nothing). 

 

When the site does work, it shows my device in red with an "X" sign.

 

Please login or register to see this attachment.

 

I have checked my DNS are all resolving to 8.8.8.8 and have restarted all devices in the connectivity chain (app, router, HC2) but to no avail.

 

Can anybody tell me what I might be missing or doing wrong? Thank you!

[ReignOfComputer 0]

Same here.

[silvinnio 1]

Same here as @thomjyt . I have Software Version:4.580 and no any update button. I have changed the DNS , rebooted HC2 and still no access from external network.

 

Fixed. 🙂. The problem was only LAN settings. I have setup DNS as Gateway and all OK now.

Please login or register to see this attachment.

Edited May 24, 2020 by silvinnio
Problem solved.