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Heat Controller FGT-001 firmware update 4.7 fail - file size error


jgilabert
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Trying to upgrade from version 4.5 to version 4.7 I get the following error:

Status: fail - file size error. contact fibaro support.

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@jgilabert I face the same problem. Have you been able to solve the problem in the meanwhile? 

 

I am more and more frustrated by fibaro. Literally everything you try from Fibaro fails at first and you find yourself spending hours to solve the problems they should have solved before selling it to the market. You have posted your question on June 20 - with no answer for more than 2 months. @fibaro, are you dead or alive? 

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Edited by person2000
abcd
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Hi @person2000 and @jgilabert,

 

Stop all scenes.

make sure no alarms are active

Do a soft config of the device. (wake up the device)

Do a mesh config of the device.

Reboot the HCx

Wait a few minutes.

Try to update the device

 

 If update fails.

Bring the device closer to the HCx approx 1 mtr.

Do a mesh reconfig.

Try to update again.

 

 

Edited by Flash
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Hi All,

Please check how did you add your Heat Controller? As secure or not.

I had the same problem when I added it as secure. I found solution on Polish forum. You have to remove Heat Controller and add it back as non-secure.

Finally I did successful upgrade - after 8-10 tries... and other errors... but possibly distance from HC2 is a key. HC2 i 2 levels higher... but it works... you have to be patient and use non-secure Z-WAVE connection.

I hope it will help. 

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5 hours ago, Zembaty said:

Hi All,

Please check how did you add your Heat Controller? As secure or not.

I had the same problem when I added it as secure. I found solution on Polish forum. You have to remove Heat Controller and add it back as non-secure.

Finally I did successful upgrade - after 8-10 tries... and other errors... but possibly distance from HC2 is a key. HC2 i 2 levels higher... but it works... you have to be patient and use non-secure Z-WAVE connection.

I hope it will help. 

 

Thank you @Zembaty, this has solved the problem. 

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On 6/20/2020 at 9:40 AM, jgilabert said:

Trying to upgrade from version 4.5 to version 4.7 I get the following error:

Status: fail - file size error. contact fibaro support.

I'm having this problem again and again, ever heard anything from support?

 

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On 9/3/2020 at 3:04 PM, Zembaty said:

Hi All,

Please check how did you add your Heat Controller? As secure or not.

I had the same problem when I added it as secure. I found solution on Polish forum. You have to remove Heat Controller and add it back as non-secure.

Finally I did successful upgrade - after 8-10 tries... and other errors... but possibly distance from HC2 is a key. HC2 i 2 levels higher... but it works... you have to be patient and use non-secure Z-WAVE connection.

I hope it will help. 

This worked for me too, thanks

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