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Climate Zone adding issue


envie
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Hi.

 

 

Im having issues with adding a climate zone. The Add zone is greyed out and i have 6/7 zones added.

Tried unlearning and adding the thermostat again. Resetting hub etc. Anyone got a clue how i fix this?

Also got the same problem when deleting a Zone i could not add it again.

 

Thank you.

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  • Inquirer
  • Hi. Im doing it from home.fibaro.com on a customers hub. But on another network but im the only admin user atm.

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    Hi @envie,

    Just logged on

    Please login or register to see this link.

    Used the same cloud login as the admin account on the HC3.

    Then I have no restrictions on the climate zones (adding and deleting works perfectly)

    But if a use an "user" cloud login, I cannot do anything in the climate zone.

    Does did make any sense?

     

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  • Inquirer
  • Hi.

     

    Did the same thing as you, but i dont get an option to add a climate zone still. I dont understand why this is happening.

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    3 hours ago, envie said:

    but i dont get an option to add a climate zone still.

     

    I think the best thing to do is contact support about this issue.

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    I have the exact same issue with HC3 5.50.13 fw.

    I am logging in with local IP, and either if I login with local/ cloud ID account to local IP I can not add/edit climate zones.

    I am familiar with the limited changes on cloud id admin webpage, therfore I always use the local IP login.

     

    Anyone manage to sort this issue?

     

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