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[FIXED] After power outage i LOST all QA / devices installed last 1 month!!!!!


10der
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SUBJ!!!!!!!!!

 

 

@A.Socha what the hell, dear?!!!!

i have 5 !!!!!!!!!!!!!! big QA 

some changes in scenes!!!!

who can BACK to me all my sources what i have develop?!!!

 

i an really angry!!!!!!!!!!!

 

more than now i am in work-trip. not at home.

 

Edited by 10der
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We need more data. If that was created and saved then it should be

Check if there was no crash and system have not switched to system B

And the most important things do backups

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probably really crash and watchdog bootet into different system, boot into recovery and try switch system

 

Edited by tinman
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  • 45 minutes ago, Guest A.Socha said:

    We need more data. If that was created and saved then it should be

    Check if there was no crash and system have not switched to system B

    And the most important things do backups

    1st of. i am in work-trip. another city ~800km from my home

    2nd - yesterday my wife calling me about power-outage at home (issues with power in my city)

    3t UPS after 1h shutdowned HC3 by droping the power

    4) when occured  - evening 

    5) at the morning power bring to my home and UPS bring to live HC3

    6) as i can see via 

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     :

     a) all devices and scenes and QA as of ~1month ago

     b) 

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    all my scenes + QA what i develop inside HC3 not VScode LOSTED!

    c) some new devices what i install some weeks ago also is absent.

     

    it's really pity!  and shame you!

     

    Please login or register to see this link.

    Please login or register to see this attachment.

     

     

    this update WAS installed in the next day when this update was available 

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    that really looks like crash and booted into different system, reboot into recovery and switch system

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  • Just now, tinman said:

    that really looks like crash and booted into different system, reboot into recovery and switch system

    OK! How?

    i haven't access to HC3 other than dom.fibaro.com

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    There should be an option in menu  called recovery mode when you press user icon in the right top corner

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  • 10 minutes ago, mcik said:

    There should be an option in menu  called recovery mode when you press user icon in the right top corner

    it's ok.

    how i can access to local HC3 site OUTSIDE a local nectwork.

    i am not at home

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  • my middle Dau have fixed issue by Switching to side "A". now all OK

    @tinman

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    thank you so much.

     

    but it's not right behavior as fo me!

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    if the HC3 detects crash, or database inconsistency, or timeouts withing watchdog time, it does switch to second system giving the user the possibility to check whats wrong or restore backup or switch back. I would say, this is much better (and i do like it) than not booting system at all.

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    2 godziny temu, 10der napisał:

    it's ok.

    how i can access to local HC3 site OUTSIDE a local nectwork.

    i am not at home

    You said you have remote access active ? Use 

    Please login or register to see this link.

     and login there. It should be the same user interface as in local access

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    16 hours ago, 10der said:

    OK! How?

    i haven't access to HC3 other than dom.fibaro.com

    @10der - try to setup VPN on your router - in this case you can use internal IP addresses and put HC3 to recovery mode, even update it remotelly.

     

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    @10der good to hear that

     

    Like @tinman said i prefer to switch to system B then show 503 error, that function is new and it will take some time to learn it by users but if you you will have always backup up date then you will not saw that was shifted because you will have copy of that same system

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  • @A.Socha TBH, I do not have any objection with the current developed logic... by question is....

    WHY (sorry for caps) WHY! i NOT notificated about switching system A=>B  or B => A!!???!!

    no email. no push... why you silently switched system without notification.... and I (far from home) should drink anti-anxiety pills and a pray?!

    user friendly development?! No, we didn't.

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    or maybe just something like this instead of email?

     

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    /monthly_2020_07/image.png.6c9b60f988463d1dab8be6f375595daa.png" />

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    but when you doing backup or update it switching too so who will remember on what system you was before? But add notification about being shifted after discover problem with other system should be good

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    47 minutes ago, A.Socha said:

    But add notification about being shifted after discover problem with other system should be good

     

    That would be nice. Also when possible in the general tab. where serial number and system uptime is, a notification. "system A/B active.

    Just like @tinman said

    Edited by Flash
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